Do you wish to join the House of Dreams?
At the House of Dior, you will continue to perpetuate the dream of Christian Dior: that of a more beautiful and happier world.
You will play a role towards achieving our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams – values that engage and define us:
- Create Passionately
- Craft together with joy
- Excel for ultimate luxury
- Lead with audacity
- Cultivate Triumphant inclusivity
- Commit and act to re-enchant the world
Design your dreams with Dior.
Job responsibilities
Retail operations
- Liaising between Head Office and the Retail Field Team. Support the retail team in daily tasks and projects to support the field and store based team, reporting and general admin.
- Support in day to day Retail Operations administration tasks.
- Create incentive communication followed by tracking & monitoring results and performance
- Support in managing excel Target setting document shared with UK & IRE Field Team to set Dior Ambassador targets.
- Collate weekly retail excel reporting for Senior Leadership.
- RGAs (Customer Returns) process RGAs as given from UK & IRE Field Team.
- Manage Back Office data accurately in all Retail Digital tools (Salesforce, Infoware & PowerBI)
- Support in managing all retail help inboxes for Dior Ambassadors & Field Team to resolve any queries or issues at point of sale.
- Liaising with CRM, Commercial, Marketing and Merchandising teams to maximise retail sell out
- Ensure purchase orders and invoices are cleared in a timely manner via SAP, tracking retail spend is in-line with Retail budget.
- Support with store Agency bookings and invoicing.
- Coordinate and assist with booking all retail excursions including hotel, flight and activities bookings.
Insights
- Support team with admin requests of sell in and sell out data.
- Collate retailer reports and produce PCD Retail Results for Senior Leadership meeting on Monday by 2pm.
- Align with Marketing and Insights teams on new product forecasts and update tracking document.
- Ownership of commercial catalogue and action sheet (tracking documents) which inform the wider Commercial team of forecasted allocations for retailers.
- Update and maintain SKU files which feed into Monday reporting, used daily by wider team
- Update and distribute sales trackers to wider team on a weekly basis.
- Ownership of LVMH Beauty weekly report; update for PCD and ensure all other brands have completed in a timely manner to send to the Senior Leadership team.
Profile
Key competencies
- Ability to work and communicate cross-functionally
- Awareness of business priorities and clear communication with Manager(s) to achieve all tasks in a timely manner
- Fluent in English
- Confident user of Excel
- Analytical skills
- Highly numerate
- IT skills
- Solid interpersonal skills
- Self starter
- Team player
- Proactive attitude; can do attitude
- Microsoft office: Excel, Word and PowerPoint
- SAP (preferable, not essential)
Profile
- Graduate from a Business school with strong analytical skills and excellent communication skills
- Experience in sales and or marketing within the luxury environment would be a distinct advantage but not essential
