This role sits within the Global Customer Documentation team, supporting the Video Security & Access Control division of Motorola Solutions. You will help develop, refine, and deliver the clear, accessible information our customers need to successfully deploy and operate our cloud-based video, intrusion, and physical security platforms.
This position involves hands-on technical writing, high-level documentation planning, and prioritization across a growing portfolio of products.
Writing high-quality content: Creating customer-focused technical documentation with clarity, creativity, and precision
User-centric information design: Designing attractive, easy-to-navigate user guides and help centers to assist our end users and administrators
Quality & consistency: Peer-reviewing existing and new documentation to maintain top quality and ensure a consistent look, feel, and tone across Motorola Solutions products
Cross-functional collaboration: Working closely with Engineering, Support, Escalations, and User Experience (UX) teams to help shape our video security, access control, and intrusion detection software solutions
Benefits
Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans
You are not expected to have all of the following skills, but they will be useful in performing your job
Is confident voicing opinions on product usability, identifying gaps in customer documentation, or pointing out features that are difficult to navigate or document
Understands the importance of clear, concise, and easily digestible customer instructions
Is a recent graduate or has foundational experience documenting complex technical subjects for non-technical audiences
Is highly proficient in English with exceptional written communication skills
We think you could be a great fit if you are a collaborative team player who thinks holistically, enjoys solving complex problems, and thrives on working autonomously while actively seeking feedback when stuck
All experience levels (including enthusiastic entry-level candidates) will be considered
A working knowledge of cloud-based software, machine learning, or video surveillance/access control systems
Experience creating technical graphics, diagrams, or video tutorials
Familiarity with component content management systems (CCMS) or authoring software (e.g., MadCap Flare)
Experience utilizing AI tools to enhance writing efficiency and organizational workflows
Knowledge of version control workflows (ideally Git)
Experience with markup languages such as HTML and XML
