As a Technical Service Postgraduate in Automotive OEM, you will undergo comprehensive training to develop the technical skills and customer service expertise required to support and maintain our products and services. This role is designed to prepare you for future positions within the Technical Service department, where you will troubleshoot, resolve technical issues, and ensure customer satisfaction.
Principal accountabilities
- Participate in structured training program (12 months length) to gain knowledge of company products, services, and technical support processes.
- Learn from senior technical service staff in diagnosing and resolving customer technical issues.
- Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
- Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
- Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues.
- Maintain awareness of industry trends, new technologies, and best practices in technical service.
- Adhere to company policies, safety standards, and quality procedures.
- Participate in continuous improvement initiatives to enhance service delivery.
Requirements
- Bachelor’s degree or diploma in Engineering, with good academic record
- 1-3 years of professional work experience in the specific field will be an asset
- Basic understanding of technical concepts related to the company’s products or services.
- Strong problem-solving skills and analytical thinking.
- Good communication skills, both verbal and written.
- Willingness to learn and adapt in a fast-paced environment.
- Ability to work collaboratively in a team setting.
- Customer-oriented mindset with a focus on service excellence.
- Proficiency in using computers and common software applications.
- English proficiency, other languages will be an asset.
Developmental opportunities
- Hands-on experience with technical troubleshooting and customer support.
- Exposure to advanced technical training and certification programs.
- Career progression into roles such as Technical Service Engineer, Support Specialist, or Technical Account Manager.
- Opportunities to work on cross-functional projects and gain broader business insights.
Working conditions
- Office-based with regular and structured visits to customer sites or field locations.
- May require shift work or on-call availability depending on service requirements.
- Use of personal protective equipment (PPE) when working on-site or with equipment
- Travelling between locations within a country / outside a country in the form of a business trip. (40% of the time)
