As a Technical Service Postgraduate in Automotive OEM, you will undergo comprehensive training to develop the technical skills and customer service expertise required to support and maintain our products and services. This role is designed to prepare you for future positions within the Technical Service department, where you will troubleshoot, resolve technical issues, and ensure customer satisfaction.
Principal accountabilities
- Participate in structured training program (12 months length) to gain knowledge of company products, services, and technical support processes.
- Learn from senior technical service staff in diagnosing and resolving customer technical issues.
- Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
- Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
- Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues.
- Maintain awareness of industry trends, new technologies, and best practices in technical service.
- Adhere to company policies, safety standards, and quality procedures.
- Participate in continuous improvement initiatives to enhance service delivery.
Requirements
- Bachelor’s degree or diploma in Engineering, with good academic record
- 1-3 years of professional work experience in the specific field will be an asset
- Basic understanding of technical concepts related to the company’s products or services.
- Strong problem-solving skills and analytical thinking.
- Good communication skills, both verbal and written.
- Willingness to learn and adapt in a fast-paced environment.
- Ability to work collaboratively in a team setting.
- Customer-oriented mindset with a focus on service excellence.
- Proficiency in using computers and common software applications.
- English proficiency, other languages will be an asset.
Developmental opportunities
- Hands-on experience with technical troubleshooting and customer support.
- Exposure to advanced technical training and certification programs.
- Career progression into roles such as Technical Service Engineer, Support Specialist, or Technical Account Manager.
- Opportunities to work on cross-functional projects and gain broader business insights.
Working conditions
- Office-based with regular and structured visits to customer sites or field locations.
- May require shift work or on-call availability depending on service requirements.
- Use of personal protective equipment (PPE) when working on-site or with equipment
- Travelling between locations within a country / outside a country in the form of a business trip. (40% of the time)
About us
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
