As IT Assistant, you assist in maintaining the day to day within the company, whether it’s maintaining our servers or something which requires a little more problem solving. Having a hands-on approach comes natural to you as you enjoy the variety in the workload, responding to enquiries and treating each colleague as your customer.
We are looking for someone who wishes to start a Degree Level apprenticeship from September 2026.
You must be in a reasonable commutable distance to S20 1DJ and Hallam University.
Non-apprenticeship applications will also be considered but will require a level of experience.
Key responsibilities
- Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.
- Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
- Liaising across departments to integrate IT solutions and provide varied assistance and support.
- Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
- Working independently or as part of a team to ensure the highest quality standards.
- Daily, weekly, and quarterly checks.
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Support the roll-out of new applications.
- Set up new users’ accounts and profiles and deal with password issues.
- Respond within agreed SLA within Fresh Service enquiries.
- Work continuously on a task until completion.
- Prioritise and manage many open cases at one time.
- Ad-hoc duties as required.
About you
Our IT Assistant will be expected to demonstrate commitment to providing an excellent service to all stakeholders, internal and external. In addition, they must demonstrate the following:
- Excellent listening and questioning skills, combined with the ability to interact confidently to establish what the problem is and explain the solution.
- Demonstrates adaptability – willing to learn and support where required.
- Good time management skills with the ability to prioritise whilst working under pressure to resolve issues efficiently.
- Logically minded with a good memory of how software and operating systems work.
- Strong customer service skills.
- Proactive in using initiative; demonstrating a willingness to learn and develop skills to maintain reputation as a department/ company.
Benefits
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
