About the organization
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A.
About the role
We’re looking for a Laboratory Technician to join our Customer Support team in Midsomer Norton.
This is a varied role where you’ll play an important part in supporting customers and helping to resolve technical and product-related issues. Working closely with Technologists and the Global Customer Support Manager, you’ll contribute to a wide range of activities, from investigating customer complaints and carrying out laboratory testing through to preparing and dispatching ink samples to new and existing customers.
You’ll also have the opportunity to work closely with colleagues across the business and gain exposure to different applications, technologies and challenges within the printing and ink industry.
No two days are likely to be the same, with activities changing according to business needs and customer priorities.
What you’ll be doing
- Supporting customer-related activities through laboratory testing, technology and process improvements.
- Carrying out experiments independently and alongside other team members.
- Supporting the investigation and resolution of customer complaints.
- Preparing and dispatching ink samples to new and existing customers.
- Supporting the investigation of manufacturing and product-related issues.
- Operating laboratory equipment and instruments safely and effectively in accordance with established procedures and SOPs.
- Maintaining appropriate levels of laboratory consumables to ensure work can continue efficiently.
- Producing clear supporting documentation and complaint reports.
- Applying technical knowledge to challenges relating to ink development, testing and printing applications.
- Developing an understanding of print process performance and product application suitability.
- Working collaboratively with Technologists, Customer Support colleagues, suppliers and other internal and external stakeholders.
The role offers exposure to a broad range of activities and provides an opportunity to develop your technical knowledge within a global organisation.
What we’re looking for
We’re looking for someone who is organised, adaptable and comfortable working in a hands-on laboratory environment, with good communication skills and a willingness to learn.
You’ll ideally have:
- A-Level or degree-level education in Chemistry or a related discipline.
- Experience of working with laboratory equipment and following defined procedures/SOPs.
- Good organisational skills and the ability to manage your own workload.
- Good written and verbal communication skills.
- An analytical and methodical approach to problem solving.
- The ability to work effectively as part of a team.
- A flexible approach and the ability to adapt to changing priorities.
- A willingness to learn about different technologies, applications and processes.
- Experience or knowledge of ink chemistry, raw materials, printing applications or related technologies would be beneficial, although the ability and willingness to develop this knowledge is also important
Why join us?
- Work for a global company and market leader, with access to a wealth of resources and expertise from teams around the world.
- Enjoy a varied role where activities can change from day to day depending on customer and business requirements.
- Work alongside experienced Technologists and Customer Support colleagues, giving you the opportunity to broaden your technical knowledge.
- Gain exposure to customers, suppliers and internal stakeholders, developing both your technical and communication skills.
- Join a team that encourages learning, personal development and overcoming new challenges.
- Benefit from training and development opportunities designed to broaden your experience and support your career progression.
