- Contract: 12-13months FTC
- Start dates are usually in June/July
- Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.
To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible for this placement.
Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).
We’re looking for an undergraduate to join our Fleet Corporate Services team as a Corporate Customer Success Undergraduate where you will support corporate fleet customers throughout the contract lifecycle, from quotations and orders through to in-life queries and end-of-contract activity. This is a customer-focused, fast-paced role where you will work with Fleet Sales, Account Managers, retailers, suppliers and wider VWFS teams to deliver great service and spot business opportunities. If you want a customer service and fleet operations placement where your work contributes to real business outcomes, we want to hear from you!
What will you be doing?
- Support customers with quotations, orders, deliveries and in-life contract queries.
- Generate quotations, prepare sales proposals and progress signed orders within strict SLAs.
- Liaise with retailers, brands and multi-marque manufacturers to obtain customer quotations.
- Support bespoke customer requirements such as vehicle conversions, sign writing and non-standard products.
- Help manage customer dissatisfaction and end-of-contract disputes to maintain strong relationships.
- Provide reporting, rate books and tender documentation to support new business.
- Work with Fleet Sales and Account Management teams and attend customer-facing opportunities where appropriate.
- Review processes and identify potential improvements.
What are we looking for?
- Well-developed verbal and written communication skills.
- Excellent customer service skills with empathy and understanding.
- Highly organised, accurate and able to work under pressure to demanding deadlines.
- Advanced Microsoft Office skills, especially Excel for reporting.
- Proactive, flexible and confident questioning existing approaches to find better ways of working.
- Able to work independently and as part of a team.
- IT literate with the ability to learn new systems quickly.
Why apply for an undergraduate placement with VWFS?
Here at VWFS you'll be able to kick start your professional experience in the workplace. We take on 49 undergraduates each year which we find really helps our undergraduates as you all go through the programme, building your knowledge and networks together.
You’ll also benefit from
- A focus on personal development with access to LinkedIn Learning via our ‘Degreed’ platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.
- A supportive environment and network of colleagues to help you get your best out of the year – in a recent survey, 100% of our undergraduates said they felt valued and supported.
- The opportunity to work on real life business projects and deliver impact around topics like sustainability.
- Subsidised onsite canteen and coffee shop
- Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.
- Employee Resource Groups supporting an inclusive workplace
- Social gatherings and team events & volunteering opportunities.
- Physical and mental health support with our Onsite Wellbeing Centre
Discretionary benefits include
- Bonus: Discretionary bonus based on both personal and Group company performance (pro-rated)
- Car schemes*: The opportunity to join our popular car scheme plus car insurance cover.
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.
What our recruitment process looks like
- Apply and upload your CV, covering letter and answer a few application questions.
- You’ll be invited to complete a Situational Judgement Test. This is a short multiple-choice question set to help us understand how you may approach situations.
- If you pass this stage, you will be invited to complete an online video interview where you will have the opportunity to tell us more about yourself.
- If successful, your last step in the journey is to attend an in-person Assessment Centre at our Milton Keynes office. You’ll also meet some of our managers and our current undergraduates to find out more about a placement year with us.
Please note: Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
*More information about car schemes
Our current car schemes are under review following changes in legislation from HMRC and so whilst we don’t have full details of our car scheme to share with you now, we will let you know what this looks like as soon as we are able.
Please do not apply for more than one placement role with us. This will ensure that you are considered for the placement that you are most interested in, and your skills are aligned to.