We’re looking for a Digital Change Support Intern to join our People & Culture Services Team.
This is a unique opportunity to gain hands-on experience supporting digital transformation projects that improve the way People & Culture services are delivered across the West Midlands Combined Authority (WMCA).
This role would suit someone who is enthusiastic, curious and eager to learn, with an interest in how technology can improve the way people work and access services. You’ll enjoy working collaboratively, be confident using digital tools and be keen to develop your skills while contributing to projects that make a real difference across the People & Culture function. Whether you’re interested in digital transformation, HR, project delivery or organisational development, this internship will provide an excellent foundation for your future career.
As part of the WMCA Year Intern Programme, you’ll work on meaningful projects while developing the professional skills and experience needed to bridge the gap between academic study and employment. You’ll also benefit from mentoring, structured learning and regular support throughout your placement.
This opportunity is open to penultimate-year university students able to commit to a 12-month internship, as well as recent graduates looking to build their skills and gain valuable workplace experience.
What you’ll be doing
You’ll support a variety of digital projects across the People & Culture function, including:
- Supporting the delivery of digital transformation initiatives across People & Culture.
- Designing and building engaging, accessible intranet pages for the new People Hub on the WMCA Intranet using Microsoft Sharepoint.
- Assisting with research and analysis to identify opportunities for continuous improvement.
- Providing administrative support for projects, meetings, workshops and events.
- Learning how digital tools, systems and technology support modern People & Culture services.
- Taking part in training, mentoring and networking opportunities throughout the internship.
- Working collaboratively while demonstrating professionalism, integrity and excellent customer service.
Essential criteria
You’ll have:
- GCSE English and Maths (Grade 4/C or above), or equivalent.
- Be currently studying towards an undergraduate or postgraduate degree (in technology/digital subject or related field) and able to undertake a 12-month internship or be a recent graduate.
- Experience of supporting projects, events or group activities.
- Good written and verbal communication skills.
- Strong organisational skills with the ability to prioritise your workload.
- Good analytical and problem-solving skills.
- Excellent attention to detail.
- The ability to work collaboratively as part of a team.
- A willingness to learn, show initiative and take ownership of your development.
- An awareness of Microsoft Office applications, including Word, Excel and Outlook.
- The ability to work effectively in a hybrid working environment.
The location for this role Summer Lane, Birmingham with at least 2 days a week spent in the office.
Salary and benefits
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes:
- Local Government Pension Scheme (one of the most generous pension schemes in the UK).
- Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
- 28 days paid annual leave (with an option to purchase more) + Statutory days.
- EV car benefit scheme
- Healthcare plans.
- Discounted gym membership, will writing, and mortgage advice.
- An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
- 3 days of paid leave each year to volunteer.
- Interest-free financing through SmartTech to buy the latest technology
- Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
- Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
- Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it’s needed most. What you do, really matters. Your expertise will help make a big difference, improving people’s lives, every day.
Our values and behaviours
Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.
- Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
- Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
- Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
- Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.
Right to work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
