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  4. Graduate Account Manager 2027
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Who you are

  • Communicator – Clear and confident communication with customers
    • Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust
  • Emotional intelligence – Recognise and respond to customers’ emotions
    • Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively
  • Confidence – Handle challenges and conflict with self-assurance
    • Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success
  • Autonomy – Work independently with minimal supervision
    • Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential

What the job involves

  • As a Graduate Account Manager, you’ll provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells.
  • Suitable for recent graduates. You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged.
  • We’ll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you’re organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us.
  • Manage and support customer accounts
  • Handle renewals and upsells to drive customer growth
  • Provide product insights to help customers maximise value
  • Build strong relationships and encourage customer advocacy through testimonials
  • Stay organised and proactive in managing multiple accounts efficiently
  • Customer service – Deliver excellent service to customers
    • Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction
  • Problem-solving – Resolve issues independently and effectively
    • Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly
  • Organisation – Stay organised while handling multiple tasks
    • Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track
  • Commercial – Display a strong commercial aptitude for renewals and upsells
    • Reason: You’ll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth

The application process

  • Reporting To: Oliver Ackland- Snow
  • Video Exchange
  • Google Meets Interview
  • Final In Person Interview
  • Hired

Benefits

  • 24 days holiday + Bank Holidays + your birthday off
  • Apple laptop and latest tech gear for your home workstation
  • £1200 annual benefits allowance (ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company Retreat
  • Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to MoreHappi coaching
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