Location: Shanghai and New York Onsite
AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, AlphaSights is a fast-growing, founder-led company.
Learn more about us at alphasights.com.
About this role
Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.
We are looking for a bilingual (English/Mandarin) Client Service Associate to join our exclusive global mobility program. This unique opportunity allows you to launch your career across two of AlphaSights’ world-class locations:
- Phase 1: Shanghai (12–18 months): Immerse yourself in our Shanghai office for comprehensive training. You will gain a foundational understanding of the AlphaSights business, receiving hands-on coaching in project management and high-impact sales.
- Phase 2: New York (18 months): following your Shanghai rotation, you will transition to our New York office to apply your skills and further accelerate your long-term career with us.
Visa Requirements: Candidates must currently hold work authorization for China and have not studied in the US. AlphaSights is happy to sponsor visas for the US rotation; however, candidates with existing US work authorization are also encouraged to apply.
What you’ll do
As a Client Service Associate, your work is at the heart of what we do: you’ll be the link between our clients and the expert knowledge they seek.
To succeed in this role, you need to be motivated to deliver results for your clients and to achieve commercial goals. This is a communications-intense frontline role requiring a client-first mindset and the ability to multi-task across parallel workstreams. Throughout a fast-paced workday, you’ll work on urgent projects from investors, strategists, and dealmakers at top-tier client organizations. You’ll field incoming project briefs, quickly assess your clients’ exact knowledge needs (e.g. when due-diligencing an investment opportunity), and then find, outreach, and vet the experts most suited for each project. You will own and manage all aspects of client-to-expert interactions, including scheduling, rescheduling, and follow-up inquiries.
- Client service: Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project. Complete tasks across multiple projects quickly and under pressure and go the extra mile to impress your clients with your proactivity and responsiveness.
- Market context: Understand the project brief and the legal and regulatory environment in which your clients operate. Apply the compliance protocols to each situation.
- Expert recruiting: Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your clients’ projects.
- Commercial impact: Take on direct revenue responsibility and own monthly targets from the outset.
What you’ll get
- Client and senior executive facing responsibility from the get-go.
- The opportunity to make a measurable contribution to your business unit’s revenue growth and to achieve significant variable compensation reflecting your success.
- A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
- A unique training curriculum and intense on-the-job coaching, helping you develop highly transferable commercial and managerial skills.
- An inspiring, high-energy, merit-based environment with ambitious peers.
Requirements
- Undergraduate degree, no subsequent experience necessary
- Have never studied in a university based in the US in the past
- Track record of strong academic performance (minimum GPA of 3.3 or 2:1 equivalent)
- Extracurricular achievement throughout school and university
- Internship experience evidencing an interest in business
- Outstanding communication skills
- Fluent in both English and Mandarin at a business level or above
Compensation and benefits
- Expect total first-year compensation ranging from CNY 304,000 (average performance) to CNY 406,700 (very strong performance) consisting of (i) annual base salary of CNY 192,000 and (ii) uncapped variable compensation linked to individual performance
- 10 days annual leave, 1 additional day per year of service up to 15 days, six months full maternity leave, and six weeks full paternity leave
- AlphaSights pays 100% for Private Health Insurance through CITIC-Prudential Life, which includes outpatient and inpatient expenses, critical illness and accidental injury, annual health checks, and dental care. We have benchmarked our insurance to be competitive and comprehensive
- Social insurance
- AlphaSights contributes to public housing funds and all five types of Chinese social insurance into your personal account, including pension, unemployment, work injury, childbirth, and public medical insurance
- Optional WFH on Friday plus an additional four WFH days every three months
AlphaSights is an equal-opportunity employer.