Are you a recent graduate looking to start your career in telecommunications and customer operations?
Join Ericsson’s Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.
You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.
You will
- Support the team in delivering services to customers
- Build relationships with internal stakeholders and customers
- Participate in customer meetings and follow-up activities
- Help track service delivery activities and action items
- Learn how Service Level Agreements (SLAs) and customer contracts work
- Collaborate with local and global teams
- Identify and raise potential risks or issues to the team
- Learn Ericsson’s tools, processes, and ways of working
To be successful in the role you have
- A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
- Strong communication and interpersonal skills
- A customer-focused mindset
- Curiosity and willingness to learn
- Good problem-solving and organizational skills
- Ability to work collaboratively in a team environment
- Fluency in English, both written and spoken
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
