As part of this role you’ll support the digital and data team at the club to help maximise the understanding of our audience, off-pitch performance and delivery of our digital marketing campaigns.
You’ll gain an understanding of our key digital marketing channels and how we report on key commercial insights and KPIs.
Key tasks and responsibilities
- Support fan communication inboxes, including monitoring and responding to general enquiries
- Identify recurring supporter issues and highlight opportunities for improvement
- Assist with publishing and updating email, website, and app content
- Coordinate with internal departments to support weekly newsletters and monthly member communications
- Support the production and distribution of weekly KPI reports across multiple business units
- Analyse campaign performance and recommend optimisations
- Assist with lifecycle marketing initiatives, including automation and retention activities
- Support the setup, delivery, and reporting of surveys (including hospitality feedback)
- Help identify trends, insights, and growth opportunities through data and performance reporting
What are we looking for
Essential
- Currently studying Marketing, Digital Media, Business, or a related degree
- Strong written communication skills
- High attention to detail and organisation
- Confidence working with data and digital tools
- Proactive attitude with a willingness to learn
Desirable
- Interest in digital marketing, CRM, or lifecycle marketing
- Basic understanding of email marketing or CMS platforms
- Passion for football and fan engagement
What do you get in return
- £500 Contribution to living allowance per month
- Opportunity to work in an elite environment
- Learning and development opportunities through internal CPD
Our commitment to safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
