What we do? Electric Car Leasing.
Why we do it? Greener. Fairer. Future.
This role, in a nutshell
We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.
This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.
What you'll do
- Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
- Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
- Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
- Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
- Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
Why you'll love it here
- Our company culture - we won best company to work for in 2019 and our founder, Greg has recorded a podcast about our culture and how we empower our people Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
- Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course)
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
- Social Events - we sponsor YeoValley’s summer festival, valleyfest, every year for our big offsite Summer party (we take our kids too) and we also aim to have 3 parties a year
- Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- SmartPension Scheme - employer 5% employee 3% and you can contribute more
- Cycle to Work Scheme - to help lower your carbon footprint whilst good for your health
- Salary sacrifice scheme - the ability to lease an electric vehicle through your salary within the business
If this all sounds like you then we'd love to hear from you.
At Octopus, we're looking for genuinely decent people who are honest and empathetic. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your race, gender identity, sexuality, age, family or civil status, disability, religion, or ethnicity.