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NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
Due to continued growth we have two opportunities which have arisen within our Dingwall and Thurso Agencies.
About the role
We looking to further enhance our thriving, friendly, supportive & professional team with a reliable, organised and friendly individual. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.
Your role will mean you are responsible for managing a range of Personal and Commercial claims from the initial investigation through to settlement. Ensuring that all criteria are met and the process runs smoothly. You'll liaise with policyholders, agents, third-party companies, and foreign insurance providers to gather the facts, assess liability, and ensure our customers receive the support they need.
About you
- Good organisational skills and the ability to prioritise workload
- A confident personality who can work well within a team environment but can also work just as well as an individual
- Someone who shows initiative and has a “can do” attitude
- Good interpersonal skills, communication skills, & relationship building abilities.
- I.T literacy is essential
- Investigative mindset & problem solving
- Minimum standard grade English or equivalent
Our commitment to you
Training provided. You will be joining a friendly and approachable team.
Benefits
- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
- Long-term career development opportunities
- Competitive salary
- Competency based salary progression
- Pension Contributions
- 20 days holiday (this increases by 1 day each year up to 5 years ) plus bank holidays
- Develop Your Career in Insurance: An opportunity to kickstart your career, with full training and ongoing support to help you succeed in a dynamic industry.
- Customer-Centric Organisation: Be a part of NFU Mutual, a reputable organisation known for its unwavering commitment to customer satisfaction and excellence.
