The graduate scheme at Halo Service Solutions begins with a month of training sessions designed to provide a basis of understanding into our ITSM, PSA and CRM software. During this time, you'll learn about the development of our products, and how they are implemented into bespoke service solutions for our customers.
After the initial training period, you'll work in a support role, helping existing clients with any technical issues they may have. This role will give you hands-on experience of working with clients and understanding their needs. You'll learn how to handle queries, manage expectations, and troubleshoot problems. This role will allow you to develop your communication and problem-solving skills, as well as your technical expertise.
As you progress through the scheme, you'll have the opportunity to rotate around different departments within the company, including sales, consultancy, development, and support. This will help you to find which area of the business you're best suited to and allow you to develop your skills in each department. During each rotation, you'll both shadow colleagues and work on your own projects, all whilst receiving one-to-one mentoring and support.
When you feel ready, you'll have the opportunity to take on an official role in your desired field on a permanent basis. Here, you will have the chance to continue your professional development and build a long-term career within the tech industry. If, however, you decide it’s not the role for you, there remains a great deal of flexibility, allowing you to take on different responsibilities until you’re happy with your position at Halo.
To apply for the graduate scheme at Halo Service Solutions, you'll need a minimum of a 2:1 degree, as well as strong communication and analytical skills, and an eagerness to learn and grow. We welcome applications from individuals with diverse backgrounds, as we see the value of transferable skills learnt in a variety of disciplines and experiences. We’d love to hear from you if you think Halo could help you reach your full potential!