Medallia is the pioneer and market leader in Experience Management.
Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.
Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
At Medallia we believe that every experience is a memory that can last a lifetime. Whether had by employees or customers, experiences shape the way people feel about your company. So we're committed to helping organizations create a culture that values every person and every experience—a commitment shared by everyone at Medallia.
We are a company powered by a growth mindset. Every Medallian brings their whole self to work to create a culture of inclusion, creativity and innovation.