Regional Scheduler (WSCC) 2025

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Schedulers will act as the key point of contact for engineers ensuring work is efficiently and effectively planned and co-ordinated. The post-holder will administer and manage reactive and planned fabric, mechanical and electrical works within a designated geographical area. The Scheduler will focus on continuous improvement, speed and proficiency of internal processes ensuring client expectations are achieved whilst keeping engineer non-productive time to an absolute minimum.

How will you be the change

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Regional Scheduler with Bellrock, you’ll do it by

• Understand client service level agreements including budgets and rates.
• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
• Providing real time approval of engineer timesheets through WFM.
• Escalate work-in-progress/engineer issues to Team Leaders and Managers when required.
• Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements). Escalate to Team Leaders if unable to resolve.
• Develop a good working relationship with engineers. Provide effective communication.
• General administration support data input, email management, photocopying, scanning etc.
• Provide work-in-progress updates to internal customers.
• Participate on the out of hours call out rota when it is your turn to do so defined by the current rota schedule.
• Carry out other duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
• Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.
• Dealing with inbox queries including responding to clients and internal customers.
• Dealing with telephone generated enquiries including making and receiving calls to internal and external customers, the use of Genesys is mandatory, and no mobile will be issued.
• Updating engineer certificates that have been received, uploading all certificates to the client portals, checking the system notes in the feedback section and uploading to the client portal, checking if there are any red reports following engineer attendance training to be given
• Ensure that any client complaints regarding service delivery are responded to and escalated to the relevant manager where necessary in a timely manner with corrective actions closed out quickly.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Regional Scheduler, you’ll need

• Teamwork/building
• Self-confidence/resiliency
• Problem Solving
• Decision Making
• Planning and organising
• Good Communication
• Basic Microsoft Office Skills

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Chichester office two days a week with the team and the rest of the week can be worked from home.

What can we offer you

• Upon joining Bellrock, you can expect a comprehensive benefits package including:
• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials