Customer Journeys & Process Management Placement (BMW UK, Financial Services) Farnborough July 2024

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DEADLINE 1st February 2024

We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate, and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

  • Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
  • Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
  • The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.
  • Throughout our offices, there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

Customer Journeys & Process Management 

With a focus on customer journeys and continuous improvement, the department is responsible for analysing key performance indicators, monitoring operational resilience, driving process efficiency and automating business processes using robotics. We are at the forefront of process governance and continuous improvement, working to empower all members of our organisation with the skills and knowledge to make positive changes to their processes.

As a highly organised and self-motivated team player with a keen attention to detail and a strong ability to apply yourself, you will play a critical role in supporting process governance and continuous process improvement within the business. This is an excellent opportunity to join us in our Customer Journey and Process Management team and gain valuable experience in an exciting and fast-paced work environment.

What will you be doing?

  • Support the monitoring of Customer Journey and Process Governance.
  • Prepare monthly BMW Process World reporting.
  • Conduct stakeholder meetings around the topics of Customer Journeys and Process governance.
  • Verify processes and process documentation through conducting quality assurance checks.
  • Support team admin (team meeting minutes etc.)
  • Support / conduct continuous improvement reviews, including process mapping activities.
  • Conduct analysis of data to support the prioritisation of the robotics process automation backlog.
  • Support automation initiatives including initial assessment reviews.
  • Ownership and maintenance of the Process Management and Quality Team Intranet pages, utilising knowledge of the department to effectively communicate the team’s roles and responsibilities. This will provide you will knowledge of web page design and maintenance.
  • Manage and maintain Jira and Confluence spaces. This will develop your skills on these platforms which are commonly used in Agile project management and delivery.


  • Studying for a business related degree with a predicted grade of 2:1 or above.
  • Experience of working within a team and/or with leading others
  • Strong written and verbal communication, influencing and facilitation skills.
  • Confidence to challenge the status quo and put forward suggestions for improvement.
  • Ability to work at both a detailed and high level.
  • Ability to be pro-active, self-starter with a high level of initiative.
  • Ability to prioritize activities, work under pressure and multi-task.
  • Data analysis skills.
  • Intermediate knowledge of MS Office suite (Specifically Word, PowerPoint and Excel)

Why choose us?

  • Great Pay - A competitive annual salary of £21,600, 27 days holiday (pro rata to your contract), and an attractive pension scheme.
  • Rewarding Work-Life Balance - Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
  • Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits including access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.

What are we responsible for?

  • Supporting you in your training and ensuring you settle into your role and feel welcomed.
  • Working sustainably and ethically.
  • Providing you with the opportunity to bring your own ideas and develop yourself.
  • Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.
  • Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations, and gaining confidence in your own ability, supporting you in both your return to university and your future career.

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include; online testing, a one-way video interview, and then a face to face, telephone, or virtual interview with the hiring manager.

Please note

We operate rolling recruitment. This means we may close the application window earlier than identified if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed. Please also include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and be able to provide proof of your legal right to work in the UK if you are not a UK passport holder.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Any further questions? Email us on

DEADLINE 1st February 2024