Mobility Services Specialist Placement (BMW UK, National Sales Company) Farnborough July 2024

We be­lieve in cre­ating an envi­ron­ment where our placement students re­ally can learn and develop dur­ing their time with us and where they are giv­en their own ar­eas of responsibilities from the start. Our experts and mentors will treat you as part of the team from day one, encour­aging you to bring your own ideas to the table and giving you the opportunity to re­ally show what you can do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

Alphabet Mobility Services Specialist 

In the Customer Account Development and Mobility Services Sales team we are responsible for a portfolio of corporate customers, the sales performance and strategic direction of our SME sales channel and for providing mobility consultancy to all Alphabet fleet customers. The team look after a variety of duties that are driven around customer retention, growth and loyalty, predominantly B2B (Business to Business). Our team are based all around the country and spend their time visiting customers, providing industry leading support that is strengthened by Alphabets innovative products and services.

Alphabet strives to make mobility easy for customers and our Mobility consultants work with them to provide expertise and guidance on our flexible offerings; Alphabet Rent, Own Fleet, Alphabet Share etc – driving cost savings, improving efficiency, sustainability and ensuring they have the vehicles they need to run their business, in a cost efficient and effective way.

What will you be doing?

• Supporting the Mobility Consultants with customer analysis and presenting this information to our customers, adding value to their overall fleet proposition.
• Creating bespoke pricing for customer specific requests and executing successful wins.
• Researching what is going on in the mobility world, sharing fresh insights that challenge our thinking and help us to provide market leading mobility expertise that drives growth and sales.
• Contribute to defined workstreams that are part of our Own Fleet project.
• Co-ordinate and support the sales activity for Alphabet Share, ensuring this becomes a successful product across our customer portfolio.
• Involvement in the customer pilot and ongoing development of our Taxi provision.
• Actively learn about all aspects of Corporate (B2B) customer management and provide input into customer meetings, CRM management, customer account development plans and contact strategies..

Qualifications and experience

• Studying towards a 2:2 Bachelor’s degree - preferably in Business, Customer Management or other relevant field.
• Strong relationship building and interpersonal skills, demonstrating exceptional written and verbal communication.
• Confident to meet with customers (following training) and willingness to travel to meetings.
• Good organisational and time management skills, and ability to show high attention to detail.
• Ability to adapt working approach, prioritise, work under pressure, multi-task and problem solve.
• A trustworthy and self-motivated individual, who is an excellent team player.
• Experienced user of Microsoft Office and Outlook.

Why choose us?

• Great Pay – A competitive annual salary: £21,600, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including access to our Advantages scheme which gives you a range of offers and discounts and a subsidised on-site restaurant.

What are we responsible for?

• Supporting you in your training and ensuring you settle into your role and feel welcomed.
• Working sustainably and ethically.
• Providing you with the opportunity to bring your own ideas and develop yourself.
• Ensuring you are happy with your work-life balance and feel as though your contribution to the business is valued.
• Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations and gaining confidence in your own ability, supporting you in both your return to university and your future career.

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stage of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed, and include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement, and be able to provide proof of your legal right to work in the UK, if you are not a UK passport holder.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Any further questions? Email us on FutureTalentRecruitment@bmwgroup.co.uk