IT Support Graduate 2025

We are excited to offer you the opportunity to join our International Qualification Experience team as a IT Support Graduate!

The International Qualification Experience team is responsible for developing and implementing global training strategies and concepts aligned with company goals and customer needs. The team is also responsible for providing colleagues in 25 different countries with digital tools to help them create and manage their training offers.

In this role, you will be responsible for

• Providing first and second level support to users, including troubleshooting and resolving technical issues.
• Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties.
• Collaborating with external providers and internal departments to activate, restore or improve system configurations.
• Consulting and providing expertise, while specifying and documenting practical use cases.
• Identifying user needs and suggesting modifications or improvements to enhance user experience.

Your profile

Our ideal candidate must have

• A university undergraduate degree preferably in Computer Engineering, Information Systems Management, or related fields.
• Proven skills and knowledge in relevant technical concepts, principles, as well as practices within web development, web design, web analytics, and database management. 
• At least 12 months experience in a similar role with helpdesk, incident management and/or support roles. Particular experience with Learning Management Systems, Learning Experience Platform or other digital learning environments is an asset.
• Very good command of English language, both spoken and written. Good command of German language will be a preference.

Our ideal candidate should have

• Familiarity with technology service management: Understanding of technology-based services and the ability to support organisational needs.
• Problem/issue management skills: Basic understanding of problem/issue management principles and the ability to assist in managing the life cycle of problems that occur or could occur during service delivery.
• Communication skills: Demonstrating effective communication skills, both written and verbal, to express and exchange information, ideas, and thoughts clearly and professionally.
• Collaboration skills: Showing willingness to work with clients, stakeholders, as well as team members to achieve common goals and deliver quality support.
• Ability to adapt: Displays the ability to adapt to new situations, technologies and challenges in a fast-paced environment.
• A learning mindset: A strong desire to learn and develop new skills, as well as knowledge in the field of IT support. Willingness to learn and develop technical skills further.
• Problem-solving skills: Proactive approach to analyse and resolve technical issues, seeking guidance when needed.
• Teamwork skills: Working well within a team, actively contributing and supporting team members to achieve shared objectives.
• Time management skills: Ability to prioritise tasks and manage time effectively to meet deadlines and deliver quality support. 

Interested? Upload your CV today!