Legal Assistant (Insurance & Public Risk/Technical Claims) Nottingham 2023
At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.
With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.
We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.
What is the working practice for this role?
The firm operates a set of core principles that guides our working practice. It’s called ‘One Firm, Wherever You Are’.
You might have enjoyed working from home and would like to split your time between there and the office/ other work locations. Others may be eager to return to the office on a more regular basis. We believe that a regular level of in-person contact is an important way to build connections with your colleagues, enhancing knowledge and idea sharing and enabling all of us to benefit from the vibrant office culture Browne Jacobson has to offer.
Our expectation is that, on average, you’ll work from home for no more than three days per week, with the remainder of your time either spent with your colleagues in the office or working from other locations as work demands dictate, e.g. courts, client offices, conferences etc. This is an average expectation over time and we know that there will be variations from week to week.
Equally, there will be individual circumstances in which a different pattern of work is needed, for example as an agreed reasonable adjustment for colleagues with a disability or long-term medical condition. We believe this approach:
- fits with our values and personality;
- will enhance our performance through greater flexibility;
- advances our ambitions as an inclusive employer – helping you better balance work and family/life commitments;
- offers opportunities to reduce our carbon footprint (travel, office services etc.), a key ambition underpinning our corporate sustainability plan.
Why is this role important and how does it fit into the team, department and wider firm?
To provide a legal support service to the Technical Claims team in our Nottingham office, assisting lawyers in handling civil litigation, to include personal injury, complex and sensitive litigation, housing disrepair and anti-social behaviour cases.
What does the role actually involve?
- Tasks to include but not limited to disclosure/witness interviewing/drafting pleadings
- Preparing and/or drafting letters and other correspondence
- Assisting in preparation for hearings (i.e. collating relevant evidence and obtaining statements, preparing bundles etc.)
- Investigating and analysis of matters, which will necessitate an understanding of personal injury medical terminology
- Proven ability to work under pressure whilst maintaining detail
- Conscious concern for quality
- Responsible for liaising with clients
- Carrying out negotiations
- Undertaking legal research
- Drafting instructions to Counsel
- Undertake any other duties as required, commensurate with the level of the post
What technical skills are required for someone to be successful and enjoy the role?
- Ideally, previous personal injury and/or housing disrepair experience, although this is not essential, and training will be provided
- Experience in dealing with the claims handling (pre-litigation) aspects of a file as well as being able to progress a claim through the litigation process, although for the right candidate previous experience is not essential and training will be provided
- Experience in dealing with case and financial management systems, although training will be given if required
- Good familiarity with Microsoft Office (including Word, Excel, PowerPoint)
- Good IT skills with the ability to produce own correspondence and documentation
Who would be a good fit for this role?
As part of the Technical Claims team, you would be expected to have the following skills and experience:
- Ability to work on own initiative and have experience of dealing with claims on a pro-active basis
- Effective communicator, able to establish and maintain professional relationships with clients and colleagues and be able to deal with all levels of communication by telephone, both negotiation and client reporting where appropriate
- Good organisational skills and be able to manage own time effectively
- A proactive, professional and flexible approach to work
- Able to adopt a common sense approach with attention to detail, including complying with all relevant client protocols, including the reporting of Management Information
- Keen to develop over a period of time with a willingness and ability to learn