Asset Management Coordinator Birmingham 2024

We are looking for a confident, motivated, and ambitious individual to join our contract management team based in Birmingham as a coordinator. You will be maintaining and delivering high quality, comprehensive and professional support, including administration and coordination to the utilities invoicing function.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on. In addition, we welcome applications from those seeking flexible or agile working arrangements and can be discussed at the application stage.

Key tasks

• To develop and maintain communication with providers and all other stakeholders, in a highly professional manner.
• Acting as the first point of contract for utilities related queries. Dealing with asset managers and partners with courtesy and efficiency.
• To be the key contact for Asset Management Coordination team and providers in relation to invoice queries.
• Operate the TRAMPS and Dwellant systems as well as other IT packages daily to record, receipt, validate and mark invoices as payable.
• To process all invoices received in the utilities team on a weekly basis ensure payment to providers is in accordance with the client KPIs and SLAs.
• Checking and processing invoices ensuring all relevant data is accurate and escalating to providers where it is not. Ensuring that the charge rate is from meter readings.
• To liaise with representatives from Client Accounts to meet deadlines and ensure system protocols are maintained.
• Run weekly and adhoc reports from the Dwellant and TRAMPS systems for team and stakeholders to support accurate invoicing PERSON SPECIFICATION Essential Skills

What will it take to be successful?

If you are enthusiastic individual who has willingness to tackle a variety of tasks, this role is for you. You must have strong time management and prioritisation skills. Previous experience of reconciling and resolving invoices ready for payment would be extremely advantageous. As a strong team player, you need the ability to work in a busy environment, comfortable with multi-tasking, communicating directly with internal stakeholders and working under pressure to meet deadlines. You will be an excellent communicator with the ability to manage and build strong relationships, as well as having the confidence to use your initiative and manage your workload effectively.

As a key team member, you will demonstrate confidentiality while providing a professional service, and demonstrating the desire to broaden your knowledge base and experience. It is also important you have strong Microsoft Excel skills, a long with experience of using other Microsoft Office programmes.

Why choose us?

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave. 

As an equal opportunity employer, with the Investors in People Gold accreditation, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients. 

About us

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values

• Approachable – We treat every relationship with respect, integrity, and warmth
• Effective – We do what we say we will, we do it well and we are accountable
• Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business 
• Personal Effectiveness & Productivity - Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.