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EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Employment Law, Education Law and Wills, Trusts & Probate services.
Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.
What are we looking for?
We are currently looking to recruit a File Opening Assistant to support the Residential Conveyancing team in Durham.
This role will be based in our Durham office, but we may expect you to travel and work from other offices from time to time.
How many hours will you be working?
This is a full-time role which is 35 hours per week, Monday to Friday with an hour’s break for lunch. However, at EMG Solicitors we work flexibly, it’s not a 9 to 5 role, but we do expect the work to be done, when you do it can be largely up to yourself, your Team Leader and the requirements of your clients.
The role
This role works within the Residential Conveyancing department with the conveyancers and conveyancing assistants on all administrative duties. The main responsibilities of the role include file opening, providing quotations and assisting in directing file related queries to the appropriate person, and assisting in the processing of matters in a timely and cost-effective basis.
You should be passionate about providing:
- Support to your colleagues.
- To undertake your duties professionally and with the utmost skill and care.
- We take the view we stand and fall as a team - you will need to work both on your own and as part of a team.
- To always put clients first and always respect their confidentiality.
- You will oversee general office administration such as logging incoming cheques, maintaining internal registers, storage of deeds and documents etc.
- Opening new files as appropriate is a key part of the role, including taking initial enquiries, sending out initial letters and making appointments for client visits, transferring time/relevant documents and closing files.
- You will answer incoming calls, take messages and follow through any necessary actions where required.
- Providing quotations to prospective clients and introducers and building relationships with them.
- Arrange the file opening process for the conveyancing team across multiple offices, including taking initial calls, providing clients with quotes via an online portal, and gathering information from clients to open files.
- Ensure all clients personal details are kept up to date on our electronic system.
- Send electronic ID checks to all clients for the conveyancing team across multiple offices.
About you
To be able to perform this job you will need.
- You will need strong typing skills and be able to use Microsoft systems competently including Excel and Word. As well as have an understanding of email systems, portals and other IT as appropriate.
- A good standard of education is required, including good spoken and written English skills.
- Experience of telephone work and working in a client care environment is essential for this role.
- Previous experience working within a busy administrative function, particularly within a legal conveyancing department or in a similar property-related role would be desirable.
- You will need to be able to work well individually as well as part of a team.
- Ensuring that the firms’ procedures are always adhered to and followed, respecting client confidentiality at all times.
- You will need to be well motivated, demonstrate initiative and have a positive attitude. Along with having the confidence to inform the team leader of any serious problems you could encounter.
- You will need to be willing to attend and complete any relevant training as required.
A little bit about the colleague we’re looking for:
We’re looking for a colleague who aligns with our core values of:
- Cooperation - we proactively support our clients and each other.
- Courage - we are ambitious and think big.
- Excellence - we deliver excellence.
- Integrity - we are open and transparent.
- Kindness - we value people, communities, having fun and being happy.
We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can allachieve anything from our basic needs to our wildest dreams and everything in between.
Benefits
- Firm wide annual bonus scheme, in addition to a competitive salary
- 4% Pension employer contributions offered through Standard Life
- 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas
- 5 extra days paid leave on your 5-year anniversary – (and every 5 years thereafter)
- Life Assurance providing your loved ones with a 3 X salary death in service benefit
- Employee Assistance Program – a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline
- Free annual flu injection
- EMG Rewards – Vivup app & Tastecard apps offering discounts across a large number of retailers
- £50 Gift card on your birthday as well as a late start or early finish
- £50 Gift card at Christmas plus Christmas closure (subject to variation)
- Cycle to work scheme
- Salary Sacrifice Electric Car scheme
- Fruit and refreshments in each office
- If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people
- Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Empowerment, Diversity and Inclusion Team & our Community Team
- Regular surveys to understand issues our team care about. Includes regular guest speakerson a wide range of topics
EMG Solicitors are an equal opportunities employer.
