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  4. Customs Commercial Analyst Heathrow 2024
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At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

The role

We are looking for a Customs Commercial Analyst to help provide the communication, support and tools for our Commercial teams to delight customers and realise our business strategy. You will work within the International Operations team, ensuring service performance, client issues and data requests are clearly understood and addressed by the correct areas of the business – to improve network efficiencies, reduce costs, and maintain strong client satisfaction.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!

You will be accountable for

  • Service analysis and communication
    • Providing regular transparency on service issues – the scale, why they happened and what is being done to resolve them – ready framed for client conversations.
  • Client Escalations
    • Supporting Client Managers on identifying specific client issues using the available reports and data and raising these issues to the appropriate level.
    • Providing ad-hoc reporting and analysis support and attending client meetings or calls to present this where required.
  • Operational Efficiency
    • Highlighting operational client issues to Client Managers and ensuring appropriate actions are in place to tackle recurring issues.
  • Client Manager data / reports
    • Ensuring client managers either have the data available to self-solve service issues, or work with the various data and BI teams across the business to locate and surface the required data.
    • Identifying reporting or data improvements and engaging the right teams across the business to address these.
  • Commercial Operations KPIs
    • Creating and maintaining KPI reports to track success of business actions and to drive the right behaviours where KPIs are not being met.
  • Billing
    • Invoice verification and validation of costs ensuring respective recharges are raised in accordance with client contracts.
    • Reconciling VAT and Duties charges.
    • Raising PO’s.
  • Role / Team
    • Building collaborative relationships across the business and with the Commercial teams to facilitate delivery of your roles and responsibilities.

About you

  • Educated to degree level or demonstrable equivalent business experience.
  • Full clean driving licence role requires travel to Evri locations or clients.
  • Highly numerate, skilled and experienced in data analysis, MS Excel and Office
  • Skills in more technical data software is useful but not essential (e.g. Business Objects, Tableau, SQL).
  • Strong commercial awareness and understanding of our clients’ customer-centric focus.
  • Ability to work on your own initiative or as part of a team and establish effective working relationships at all levels of the business.
  • Previous Logistics or Retail industry experience desirable.

Why work here?

We’re constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here’s some of what we currently offer:

  • Flexible working; work from home, or in the office – whatever suits you. You can also choose your working pattern – if you’d like to work full-time, or part-time, just let us know!
  • 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
  • Bonus Scheme; an annual bonus that can earn up to £2,625 if you really push the boundaries
  • Career progression framework; map out your next steps in your career
  • Pension; 3% employer contribution on top of what you choose to commit yourself
  • A range of discounts from our clients
  • We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.