Rolling deadline

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Would you like to join a dynamic and friendly team? Gallagher’s Insurance Brokers in Kings Hill, West Malling are seeking an Account Handler to join them.

You will work very closely with our expert Senior Account Handlers and Account Executives who will support and nurture you. You will service your client accounts throughout the year including the renewal process. This could include administration, preparation of presentations to insurers, negotiating premiums with underwriters, and processing adjustments and other documentation as required. As you can see, the role is highly varied which will help you to enter into the insurance industry.

To be successful and make this role your own; you will have good customer service focus, able to identify risk/issues and seek advice/consultation when required, have good communication and interpersonal skills, accuracy and attention to detail, process driven to deadlines and is happy to take the initiative.

How you'll make an impact

  • In partnership with your team, you will focus entirely on the support needs of your clients. This is why you will be a first class communicator and have the customer needs at the centre of your actions.
  • The role will mean creating renewal documents, handling the mid-term adjustments and also designing new quotes for customers. Strong administration skills will show us your true potential.
  • A key part of your role is to ensure all client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes.
  • You should really adopt organisational excellence within the workplace, as your role will be about ensuring cover is in place by the relevant date and to meet your client needs. This will allow you to demonstrate your exceptional time keeping ability and your practical approach to multi-tasking.
  • Day to day you will look after Insurer queries for your clients' policies, assist your clients with their queries on a day to day basis relating to existing policies and liaise with insurers regarding potential changes and new terms for policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
  • You will handle account queries and credit control matters highlighting any concerns to account managers on time - Prepare Invoices, Registers and other documentations.
  • Understand and apply legal and regulatory policies as required, whilst aligning with AJG Professional Standards Manual.

About you

  • Educated A-C Grade GCSE standard or equivalent in Math’s and English
  • Basic IT skills
  • Eligible to work in the UK

About rewards and compensation

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
  • Defined contribution pension scheme, which Gallagher will also contribute to
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  • Income protection, we’ll cover up to 50% of your annual income, with options to top up
  • Health cash plan or Private medical insurance

Other benefits include

  • Three fully paid volunteering days per year
  • Employee Stock Purchase plan, offering company shares at a discount
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan
  • Critical illness cover
  • Discounted gym membership, with over 3,000 gyms nationally
  • Season ticket loan
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase
  • Emergency back-up family care
  • And many more…