Trainee HR Administrator 2025

Our Central HR Service Delivery function is recruiting a Trainee HR Administrator/Coordinator to join their friendly and dedicated team.

This is a hybrid role, based part of the week in our modern city centre Chelmsford office which is easily commutable via train and bus, and part of the week available to work from home (after initial training in the role has completed). The role involves performing a wide range of HR administration and co-ordination tasks and is a superb opportunity for someone to start their HR career.

Working alongside our team of Human Resources experts; this role is challenging and fast paced, as such, we’re looking for an ambitious character! Internally we brand our HR Service Delivery team roles as ‘HR Specialist’ and offer a potential career path to ‘Senior HR Specialist’ and beyond. We are proud that our HR Service Delivery team is viewed as a future talent pool for career paths both within our HR Operations team and across our Divisional HR teams with opportunities for progression into roles such as HR Advisor, HR Business Partner, HR Data Analyst and roles within Reward, Benefits and L&D.

How you'll make an impact

With training and support, you will develop the capability to carry out this varied HR Administrator role:

• Within our team of 18 on-shore resources and 12 off-shore resources we deliver a range of HR Services. This role will involve providing first line support to UK employees (approx. 8,000) through email request tickets and phone calls; efficiently managing these incoming employee queries to ensure they are responded to in an accurate and timely manner, including allocating out to colleagues and escalating where necessary.
• Handle all aspects of HR Administration for the employment lifecycle including changes to terms and conditions, family leave, and leaver processing. Keeping employees’ data accurate, correct and safe.
• Reviewing and responding to benefit queries and administration
• You will have a confident telephone manner and be happy to listen to queries and think carefully before providing a solution.
• You will form effective working relationships with our L&D, payroll and recruitment team; as well as other colleagues throughout the business.
• There will also be opportunity to support with ad hoc HR project work.

About you

• High level of attention to detail
• Excellent written and verbal communication skills are essential for interacting with all levels of colleagues throughout the business. You will be confident speaking to people on the telephone and providing a high level of customer service.
• You will have a good grasp of MS Office, allowing you to feel confident handling and responding to emails in Outlook. You will also have a confident approach to learning how to use new IT systems and learning new processes.
• You will have experience creating and amending documents in Word and entering data accurately into Excel or a database solution.
• Ideally you will have some experience in a process driven environment where you can evidence confidence carrying out set processes accurately while managing conflicting task priorities.
• Ideally you will have some awareness of the types of processes that an HR function carry out, and an understanding of what makes up HR policies and processes.

We'd love to hear from you if you relate to the following statements

• I'm able to thrive in a fast-paced complex environment, driven to deliver real results.
• I deliver excellent service when dealing with difficult situations
• I'm an ambitious professional who thinks creatively and laterally, comfortable working to tight deadlines, and able to turn work around within a short time span.
• With proven interpersonal skills, an effective communicator, able to operate with discretion, diplomacy, tact and empathy.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…