As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Process Analyst to join our team on a Year Out Placement. 

The role

The YO Business Process Analyst provides business management services to the department and business:

  • Identify opportunities to improve business solutions
  • Act as engagement contact between IT and business stakeholders
  • Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
  • Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
  • Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
  • Support the design, implementation and deployment of new Business Systems
  • Maintain user experience at the forefront of solution design
  • Ensure training and documentation requirements are fulfilled

Role breakdown


  • Build strong rapport with key business stakeholders
  • Excellent communication skills
  • Passionate about using technology to solve business problems
  • Through engagement with the business feed into the overall Digital Strategy, and provide ideas and a roadmap for where technology should be used
  • Engaging business stakeholders with non technical language
  • Motivated self starter who is keen to deliver to an excellent quality

Problem solving

  • Assume ownership for all business function requests within remit
  • Manage and own case/issues log with 3 rd party vendors
  • Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Manager
  • Ability to understand complex business problems and address through the use of technology
  • Offering advice on processes that will reduce user frustrations
  • Process mapping of current and to be – with clear benefit measurements
  • Holistic understanding of business processes


  • Contribute to solutions training, strategic and tactical plans
  • Develop, deploy and maintain training materials for key systems within remit
  • Identify, prepare and deliver training needs within remit
  • Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility
  • Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
  • Driven by deliverables, take complex problems and break them into bite sized chunks, ensuring the business is engaged in the short term, validate the solution and provide quick wins
  • Understand scope of agreed work and when to accommodate or escalate scope creep
  • Clear experience of working to deadlines
  • Adhere to ISO27001 standards and policies
  • Ability to manage a project from conception, through to handover and delivery covering:
    • Business case and specification
    • Make recommendations on a case by case basis between bespoke development and off the shelf
    • Vendor Management
    • Wireframe generation
    • Product User workshopping
    • Product Management/Roadmap
    • System Documentation and Training
    • System Testing
    • Appreciation of UI/UX and how it affects solutions

Business focus

  • Ability to understand business case for projects, and be able to prioritise based on what will provide the best value
  • Reviewing current systems/processes to drive improvements and evolve our solutions.

User support

  • Supporting Business Systems as required


  • Working within the Business Engagement and wider IT team to share knowledge and improve performance
  • Participate in peer reviews to give and receive constructive feedback

About you

  • Be in the process of studying 3rd Level Education in Business Management/Studies or equivalent
  • Articulate and capable of presenting across all levels within company
  • Excellent client facing communication skills, written and verbal
  • Self-starter and ability to work on own initiative
  • Good interpersonal skill
  • Remote working is not available for this role

This job description is intended to give the post holder an appreciation of the role envisaged for the Business Process Analyst - Year Out Placement and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Our commitment

We are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences.

We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.

GRAHAM reserves the right to carry out checks to ensure the validity of an applicant’s experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.