As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Digital Information Technician – Year Out Placement to train and support on site related Digital Information Management Solutions such as Autodesk Build. The Digital Information Technician will support the Digital Information Management team, working closely with the business and IT team to provide training, assistance, and support on all aspects of IT and Digital applications. The role will also involve input and support to the bid and construction teams in meeting ISO19650 Information Management standards as required
The role will require some travel to regional offices and sites in order to provide a service to projects across the UK. Flexibility is also required as some work may have to be outside office hours.
The Year Out Digital Information Technician will support the Digital Information Management Team in the areas listed below. Full support by the Digital Information Management Team will be provided in these duties.
Information management
- Support the Digital Information Management team in production, management and compliance of Information Management Policy and strategy in line with ISO19650 requirements
- Support the use Specialist Digital Information Management software to support project delivery
- Support on all aspects of project Information Management delivery as set out in GRAHAM Information Management Processes and IMS as required
- Support in the identification of appropriate hardware and software for use to deliver construction projects meeting Information Management client requirements in line with ISO19650 standards
- Support the team in providing advice and material for GRAHAM construction bids in relation to Information Management
- Support the identification of project risks in terms of Information Management delivery against ISO19650 standards
- Support the team in identification of benefits and lessons learned for every Information Management project that is completed and put in place continuous improvement
Digital construction
- Support the team in the identification of new software and solutions relevant to the GRAHAM Digital Information Management
- Support the team in the role of providing advice and material for GRAHAM construction bids in relation to Digital Information Management
- Support the team in management and review of the software application portfolio, identifying potential new software and solutions required for both delivery teams on site and back office teams for Digital Information Management
- Understand solutions lifecycle, and exploit standard solutions throughout the GRAHAM business, identify solutions that are not providing value and be part of the team to retire these solutions
- Support identification of benefits and lessons learned in terms of Digital Information for every project completed and proactively seek to improve
- Support Digital Information KPI targets are agreed and met
User support
- Take ownership for all business function requests within Digital Information Management team and their support within the IT function
- Manage and own case/issues log with 3rd party vendors as required
- Escalate Service Level Agreement issues/non-deliverables to line manager
Training documentation
- Support Digital Information Management training strategic and tactical plans
- Support the developed, deployment and maintenance of training materials for key Digital Information solutions within remit
- Identify, prepare and deliver training needs within remit
- Support the preparation of business process and end-user documentation, advise of updates in areas of responsibility
- Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
Technical requirements
Essential
- Must be currently undertaking 3rd level qualification in related field
Additional information
- Some occasional travel to other sites may be necessary
- Provision of application support, outside normal working hours may be required to minimise business disruption and downtime
- Unfortunately, we are unable to consider remote working for this post - It is office based.
This job description is intended to give the placement student an appreciation of the role of the Digital Information Technician – Year Out Placement Team. The placement student will be supporting these responsibilities, and will be given full support by the Digital Information Team. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Our commitment to you
At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences.
If you require any adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds.