Join us in an exciting new role as a Payments Assistant, supporting the launch of Linked Bingo across our parks. You’ll play a key part in ensuring timely, accurate, and secure payment of winnings – all while being part of a friendly and supportive team. If you're organised, detail-oriented and ready to bring your finance or admin experience to a vibrant, people-first environment, this could be the perfect fit for you.
Day to day you’ll
- Download and prepare winner payment data from our bingo system
- Verify high-value payments via telephone
- Accurately populate and upload payment templates using Excel
- Liaise with winners and internal teams, responding to queries with care
- Schedule and track payment batches using PTX
- Maintain clear and compliant payment records
- Reconcile control accounts to ensure accuracy
- Assist with email communications to winners
- Support adherence to data protection and financial protocols
- Help deliver operational efficiency across payment processes
What we’d like you to bring
- Experience in finance, payments or admin roles
- Excellent attention to detail and data entry skills
- Confident using Excel and financial templates
- Familiarity with systems like Boomerang, PTX, or Bottomline (desirable)
- Strong verbal communication skills
- Ability to handle sensitive information confidentially
- A proactive, organised and self-motivated attitude
- Comfort working in a busy, high-volume environment
- A positive, people-focused approach
- Basic knowledge of payment platforms and processes
What’s in it for you
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 3 days per week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
