Applications for this job are now closed
We are looking for someone to provide administrative support and deliver an excellent supporter care experience to all supporters, members and donors. You will be able to effectively engage, inspire and motivate people to support the Motor Neurone Disease Association.
Within this role, you will support the team with a wide range of tasks including:
- Advise and guide our new and existing supporters to make them feel valued and engaged with the charity, maximising their fundraising potential and encouraging repeat support.
- Work in partnership with Supporter Stewardship Officers to collaboratively complete all aspects of the Supporter Stewardship workload.
- Establish good rapport and understand supporters’ needs and reasons for supporting and triaging supporters as required.
- Record supporter information on the Raisers Edge database accurately.
- Order fundraising materials and packs, and process any orders needed by other members of the Fundraising Team.
- Adhere to the Data Protection Act, HMRC, Audit regulations and other internal compliance procedures and policies.
- Play an active role as part of the Supporter Stewardship Team, encourage cross-team working and participate in working groups.
- Work to business and personal development objectives and as required participate in any relevant projects as agreed with the Supporter Stewardship Manager or Head of the Supporter Care team.
Hybrid Working Expectations: 2 day per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
- Good interpersonal and communication skills (verbal and written).
- Ability to prioritise own workload effectively.
- Good attention to detail.
- Team player.
Our benefits
- 28 days holiday, rising to 33 days after 5 years’ service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Good working knowledge of Microsoft Office (in particular Word, Excel and Outlook.
- Ability to work in part of a team and collaborate with others.
- Keen eye for accuracy and attention to detail.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please send your recorded application, ensuring you cover the supporting statement aspect to HRRecruitment@mndassociation.org
About us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
All internal applicants must liaise with their line manager before applying.
We request that recruitment agencies do not contact us in relation to this role.
