Junior IT Support Analyst Bristol 2024

Our Media is a leading special-interest content business, based in the buzzing, creative city of Bristol. We're home to market-leading brands in craft, cycling, science and nature, homes and music.

We help our audiences pursue their passions through highly trusted, original content – in print, video and online. Our much-loved brands include BBC Science Focus, BBC Wildlife Magazine, Your Home, Gathered.how, BikeRadar and Cycling Plus.

We also have an award-winning content agency that works with major charities, brands and membership organisations to help them tell their stories and engage audiences better – in print, video, and online.

Position

We are looking for a Junior IT Support Analyst to join our Technology department to support end-users in resolving technical problems.

The responsibilities of an IT support analyst include responding to technical queries and issues, resolving problems in a timely manner and escalating to the development teams, and providing technical recommendations.

This role would be an excellent opportunity for someone who is keen to develop within the Technology sector.

Requirements

Essential

• Good communication and IT skills
• Enjoy working in a collaborative fast paced environment
• Confident in using Microsoft apps such as Excel, Outlook, and Teams
• Good problem-solving skills with a keen eye for the details
• Understand when to escalate complex issues to IT specialists

Desirable

• Experience working on an IT service desk, especially in logging and resolving issues
• Confident in using project tracking tools such as JotForm and Jira
• The ability to multitask and focus on priorities

Other information

We respect and value differences. We believe that when people from different backgrounds and with different perspectives work together, we can create the most value for our people, readers, customers, and society. If you are excited about this role but your experience doesn't align perfectly with everything listed in the job description, we encourage you to apply anyway, as you may still be a good fit for this or other roles.

We’re striving to create a more diverse and inclusive environment and to ensure our content is representative of all our audiences. We have established five internal D&I network groups to help our people feel supported and included, and to provide an open environment for people to network, mentor and exchange ideas, solutions, and experiences. If there is anything we can do to make our recruitment process more accessible for you, please do let us know at recruitment@ourmedia.co.uk.

Flexible and hybrid working

We know we create great things and have fun when we come together in person and collaborate. We also know that working from home brings great benefits in terms of being able to focus on our work, and manage our personal lives around our roles. With this in mind, we have established a hybrid working pattern, with 60% of the working week spent in the office.

Our people also benefit from a flexi time policy, and a flexi location policy which gives everyone the opportunity to work from another location for two weeks during the year.

We are open to discussion about flexible working requests for any flexibility needs not covered by these policies.

Company benefits

• Pension contribution matched to 5%
• Season ticket loan
• Hybrid working pattern, flexi start/finish time
• 25 days annual leave plus bank holidays, plus Christmas closure, plus your birthday off
• Option to buy/sell up to 5 days holiday a year
• Social committee, regular in-house learning events
• 4x life assurance

Our values

We strongly believe that work is not just about what we achieve, but how we achieve it. We want our people to thrive and develop, and we want to effect positive change in the world.

We have an ambitious and robust sustainability strategy, which includes a zero-to-waste, renewable-energy-fuelled office at Eagle House, the complete removal of single-use plastics from our supply chain, and a roadmap to be fully carbon neutral by 2030.

To put that spirit at the heart of our business, we recently co-created a set of values with input from everyone here. Our values are:

• Be kind
• Always curious
• Be the best we can be

Apply today to take the next step in your career with Our Media - click the apply button below to submit your CV.

Please note, we review CVs on an ongoing basis and may close the role early due to high interest, If you're interested in joining us, we encourage you to apply as soon as possible!