The Consumer Engagement and Care team is dedicated to delivering a best-in-class experience for our Western Region consumers that drives loyalty, with a special focus on post-purchase interactions, by managing touchpoints such as contact centers, social care, web content, and repair services. The intern role is primarily focused on improving web experience and social media engagement, supporting projects that improve navigation, interaction, and overall user satisfaction across digital platforms.
Your role
- User Experience (UX) Design and Support Optimization: Enhance the website and social media user experience through seamless navigation and engagement by supporting related projects.
- Feedback and Social Engagement Analysis: Collect and analyze customer feedback and social media engagement across different touchpoints to identify areas for improvement and increased satisfaction.
- Presentation Preparation: Prepare presentations for monthly review meetings, including social media metrics and insights.
- Training Material Support: Support and update training materials for the Contact Center, focusing on digital and social media engagement.
- Collaboration: Work closely with Global, BU, local teams, and PR/media managers to implement website and social media enhancements and ensure alignment between campaigns and responses.
- Problem Resolution: Address and resolve digital and social media issues promptly and effectively.
- Web and Social Media Project Support: Support web and social media-related projects to ensure consumers' needs are met.
- Reporting and Proposal: Report out numbers and KPIs related to social media engagement, and propose new ways of working to improve overall digital strategy.
- You will be part of the Western Europe Consumer Care team, who are based in Farnborough and Amsterdam
- The team look forward to making this a positive learning experience for you to gain new skills and experience in a global organisation.
How we work together
- We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.
You’re right for this role if
- Penultimate year university student (essential; proof of student registration throughout the internship period will be required)
- UX Design: Good understanding of UX principles and experience in creating intuitive, user-centered consumer (web and social media) journeys is a plus.
- Social Media Engagement: Demonstrated interest in social media trends and consumer engagement on platforms such as Instagram, Facebook, etc.
- CX Trends: Interest in current CX trends and consumer expectations across digital channels.
- Tech Savvy: Understanding of website support tools, social media platforms, and related technologies.
- Analytical Skills: Ability to analyze customer feedback and social media interactions to recommend data-driven improvements.
- Cross-Functional Support: Ability to support cross-functional projects involving digital and social media channels.
- Problem-Solving: Strong problem-solving abilities, especially in a digital context.
- Communication: Excellent verbal and written communication skills, with an emphasis on social media articulation and reporting.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
