Associate Support Engineer MuleSoft Internship 2021

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.   With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Details

Start date: June 2021
Duration: 10 weeks

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

This is your time to shine! We are now hiring for our 2021 Summer Internship Program. During this immersive Program you will have the opportunity to gain exposure within Global Customer Support group, whilst receiving Salesforce/MuleSoft training and certifications, along with building a network to grow your career.

What team will I join?

As an Associate Support Engineer Intern you will play an important role in our overall support growth, researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers and many other types of Enterprise Software. Our Global Customer Support interns will manage various internal and customer project tasks under the guidance of an experienced MuleSoft Support Manager. The purpose of the internship is to gain experience, contribute to assigned projects and learn more about post-graduation opportunities.

Your responsibilities

• Troubleshoot technical issues related to MuleSoft products
• Support MuleSoft Engineers on multiple customer projects simultaneously 
• Gain fundamental understanding of all products via training and skill rotation
• Assist with tracking management of MuleSoft customer support issues and risks
• Develop processes, templates, or tools as part of internal continuous improvement 

What you'll achieve

• Be able work independently and under management’s direction
• Ability to work in a cross-functional team environment
• Aptitude for a technical support role
• Demonstrate basic knowledge of waterfall and agile methodologies 
• Demonstrate interest in career expansion as a software engineer or developer
• Dynamic leadership aptitude
• Strong verbal and written communication skills
• Positive attitude
• Customer empathy & sense of urgency when applicable

Who are we looking for?

• Currently enrolled in a University degree (Bachelor/Master - not MBA), graduating in 2021 or 2022
• Passion to join the Tech industry
• Be able work independently and under management’s direction
• Ability to work in a cross-functional team environment
• Aptitude for a technical support role
• Demonstrate basic knowledge of waterfall and agile methodologies 
• Demonstrate interest in career expansion as a software engineer or developer
• Dynamic leadership aptitude
• Strong verbal and written communication skills
• Positive attitude
• Customer empathy & sense of urgency when applicable

Timeline

• CV and Application screening will commence in February-March
• Interviews will run from March - April

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.