Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing as a Water Quality Technician
Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.
- Collecting samples from treatment works, reservoirs, and customer addresses will involve regular cold calling, so a high level of assurance and strong customer service skills are an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans, This will include bottles, thermometers, and other relevant equipment required for your role.
- You’ll oversee the management of the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
- Planning your workload and delivering a monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
- Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
- Arranging appointments with customers and sampling customer complaints, and taking part in events.
- Taking part in an out-of-hours roster which includes weekends, working on a five-week rotation.
- Driving is a huge part of this role, so to be happy driving for a large portion of your day.
What you should bring to the role
- Having excellent customer service skills is needed as you will be visiting customers' homes on behalf of Thames Water.
- Have the confidence to cold call upon residential and commercial properties.
- Be organised and work well on your own.
- Have excellent attention to detail, as you will have to keep records of all samples taken daily.
- Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
- Have excellent written and oral communication and interpersonal skills, as well as being computer literate.
- To be comfortable driving a large-sized commercial van and be poised driving in busy environments, such as city centres or enclosed estates, as well as remote rural locations.
- A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge, as you will be working as part of a busy team across a wide geographical area.
What’s in it for you?
- Starting salary of £27,722 per annum.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
