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    4. Technical Support Engineer Remote 2023
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    If you're looking to energise your career, now is a great time to join Broadcom. As a leading provider of data centre networking solutions, BSN helps organisations around the globe achieve their most critical business objectives.

    Job Description

    • The Technical Support Engineer is a direct resource to answer customer technical inquiries (phone, email and web), and must have the ability to effectively communicate to both customers and internal personnel while working under pressure.
    • The Technical Support Engineer documents client calls / cases in the CRM database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure customer expectations are properly managed, and that technical issues and needs are resolved to the customers’ satisfaction in a timely manner.
    • The Technical Support Engineer is required to duplicate reported problems in lab and escalate identified problems to the next level Sustaining Engineering team for further resolution investigation and resolution.
    • The Technical Support Engineer is required to confirm that software fixes received from Sustaining Engineering to be tested in his lab for problem fix confirmation prior to issue a software patch.
    • The Technical Support Engineer will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers.

    Responsibilities Include

    • Provide technical expertise in resolving SAN product issues.
    • Provide support to direct customers, resellers, OEM and field personnel in resolving company product related issues.
    • Work in the support lab environment for problem replication as required.
    • Document sequence of events related to resolving customer technical issues.
    • Analyse data traces from protocol analysers.
    • Define and manage problem resolution plans and communicate closure/resolution to partners and customers.
    • Record, update and manage all assigned service requests leveraging Broadcom’s’ CRM database.

    Desired Skills and Experience

    • BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience.
    • Excellent working knowledge of networking technologies and protocols.
    • Understanding of SNMP monitoring and management.
    • Knowledge of Windows and Linux/UNIX servers.
    • Scripting knowledge is desired.
    • Ability to rapidly adopt new technologies.
    • Excellent customer communication, problem solving, planning and organisation skills.
    • Excellent technical troubleshooting skill.
    • Works cooperatively with others as a teammate to achieve results, build morale, and celebrate the successes of others.
    • Addition written and spoken language is desired.

    Physical requirements:

    • Frequent use of mouse and keyboard
    • Frequent phone usage
    • Occasional lifting up to 5 Kg

    Able to be flexible for shift rotation including a regular weekend day.

    Broadcom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, or national origin.