Applications for this job are now closed
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Opportunity
Adobe's Customer Success Team are our customers’ trusted advisor, fostering strong partnerships, promoting the adoption of our Experience Cloud solutions and ensuring they derive optimal value and measurable outcomes from their investments. A Customer Success Intern will help customers drive real measurable impact from their investments with Adobe, collaborating with our internal Adobe ecosystem to drive Customer Success, always looking to tackle problems for our clients and constantly looking to expand their knowledge and skill set.
What you’ll do
- Work with CSM team, client teams and partners to ensure that customers are using the solutions effectively and achieving success
- Highlight specific solution resources available to customers
- Assist in identifying and assessing health and renewal risks for customers
- Assist with issue and support escalations as needed
- Assist with Customer Adoption/Value events
- Adhoc internal admin / reporting tasks to support running the business
What you need to succeed
- Fluency in English
- Pursuing a Bachelor's Degree
- Positive Growth Mindset with confidence to share ideas and collaborate
- Creative, curious, critical problem solver that is customer centric
- Must have high ethics, integrity, and humility with a desire to operate as part of a team.
- Diligent, organised, and able to handle multiple projects/tasks & ability to work independently
What to expect from the recruitment process
All applications will be reviewed after the close date, so please don’t panic if you don’t hear from us straight away! Our selection process typically consists of three stages as follows:
- Online application
- A short 10-minute pre-recorded video interview
- A virtual interviews (via MS Teams) with the hiring managers and team
As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer.
Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
