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An exciting role is available within our Customer Success team, where you will work remotely alongside Customer Success Executives and Customer Success Managers to make a significant impact on the experience that our customers have with our products.
What You Will Do
- Support customers adoption and use of Advanced products
- Manage a portfolio of customers, building success plans for each one and actively deliver to it
- Create evangelists by listening to customers closely and delighting them with our user experience and service
- Collaborate across functions to ensure we have a joined up and consistent approach for the customer
- Identify opportunities to expand our offering to customers through active listening and consultative discussions
- Share insights from other customers use of our solutions to help them get the best results
#LI-Remote
What You Will Have
- Commercial awareness skills ensuring the customer is realising their return on investment
- An excellent problem solver with the ability to identify and resolve problems as they are recognised
- Excellent interpersonal skills with the ability to build and maintain strong relationships
- Comfortable at communicating with varying levels of seniority
- High attention to detail and organisational skills
What We Do For You
- Generous Annual Leave – 25 days, plus public holidays, with the possibility to buy additional days
- Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
- Life Insurance – 4x times annual salary
- Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
- 65% Internal Mobility – Committed to the development & growth of our people
- Advanced Perks At Work – Exclusive employee discounts & benefits portal
- Charity Fundraising – Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year
- Pension Scheme - Up to 5% matched contribution
Who We Are
We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
