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    4. Application Support Analyst Edinburgh 2023
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    At Aegon it’s our mission to help the UK achieve a lifetime of financial security.  We’ve led the way in innovation that can make people’s financial assets work smarter as well as harder. From online technology that gives one-stop access to a universe of investment opportunity – to retirement products that make wealth planning simple, easy and fulfilling – we’re dedicated to getting people closer to their financial goals every day.

    We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments.

    We are currently looking for three Application Analysts to join our team in either Edinburgh, Witham or our Peterborough office.

    Working within our Application Support team, you will be responsible for the provision of accurate, competent and timely IT support for Business Applications within the Platform environment across Aegon.

    You will be proactively reviewing our Incident queues in ServiceNow, ensuring timelines and SLA’s are met and providing diligent investigation of assigned incidents to confirm business impacts for Aegon.

    We’d love to hear from you if you have

    • Analytical mindset with a desire to understand how systems and associated business processes function.
    • Experience working on an IT Service Desk or recent qualification within an IT discipline.
    • Excellent communication skills, both written and verbally.
    • Experience working within a fast paced environment and comfortable working in a team environment.
    • Excellent attention to detail with a drive for continuous improvement.

    It’d also be great – but not essential - if you’ve got

    • A basic understanding of ITIL processes and how they are applied within IT Service management
    • Experience working within a regulated environment previously.
    • Basic knowledge or keen to work with Cloud Technologies i.e. AWS
    • Basic working knowledge of Database technologies i.e. MS SQL Server

    What’s in it for you?

    • A competitive salary from £29,000 – £43,500, depending on the experience you can bring.
    • A non-contributory pension between 8%-12%
    • A discretionary bonus, depending on personal and company performance
    • 34 days leave per year (including bank holidays, pro-rated for part-time)

    We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working (typically 2 days in the office per week, 3 from home).

    We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

    Sound good? You know what to do… click the "Apply" button and see where it can take you.