Cookies — it's your choice

At Bright Network we use cookies and similar technologies to help deliver you the best possible experience. Some are necessary to help our website work properly and can't be switched off, and some are optional but support Bright Network in building and running the service that we provide to you.

Data we store

You can find out more in our privacy policy at any time by going to the link in our footer.

    1. Home
    2. Graduate Jobs
    3. Financial Services
    4. Retirement Guidance Associate 2025
    Lock Applications for this job are now closed
    Closing soon

    We're Aegon. We're a company of ambitious, positive problem-solvers who get things done. We're a team, not a group of individuals. Collaboration is our life force and we believe it's our duty to leave things better than we find them.

    We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

    As an Retirement Guidance Associate within our Aegon Assist team you will be responsible for providing telephone-based support and guidance to new or existing Aegon customers to provide sufficient, relevant information to allow them to make financial planning decisions to their pension pre, at or post-retirement.

    Responsibilities will include having focused discussions and informing the customer of all the relevant options, risks and benefits as well as answering any technical questions to enable them to make an informed decision.

    You will deliver a first-class customer experience for colleagues over telephone. We are looking for someone who has the ability to prioritise and organise a demanding workload to meet volume targets within a regulatory environment.

    We’d love to hear from you if you have

    • Exceptional customer service skills
    • A base knowledge of pension products
    • Excellent verbal and written communication skills
    • Previously worked well as part of a team and with other departments to help develop potential customer referrals
    • The ability to take control of a situation and be proactive in finding solutions

    What’s in it for you?

    • A non-contributory pension between 8%-12%
    • A discretionary bonus, depending on personal and company performance
    • 34 days leave per year (including bank holidays, pro-rated for part-time)

    We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

    The legal bits

    We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

    Equal opportunity employer

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.