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Every year we look for university graduates from around the world to join Airbus. We need people with the aspiration, enthusiasm and the talent to help us move forward and to change the world and deliver our vision to pioneer sustainable aerospace for a safe and united world.
When you begin your career with us, we accelerate your development through our Airbus Global Graduate Experience. You are part of a 2 year programme where you develop your professional skills, build your networks, locally and internationally, and gain a unique perspective on the world of Airbus. You are part of a global community, so we bring you together once a year for a global graduate conference where you meet your peers, hear from our leaders and learn from the best. We are hiring the graduates we need to fill the critical roles for our future.
By the end of the programme, our aim is that you are ready to progress, having already demonstrated your value. You will have developed your skills in an area that is strategically important for Airbus, you will know about the Airbus business, the opportunities, challenges and needs, and you will have learned more about yourself, and what makes you great. Above all you will have the opportunity to do your best work in an industry that is literally reshaping how we live in our world. If you are ready to join and be part of this journey please apply below.
What you will be doing
You will be on a development pathway to prepare you to be a Service Architect Designer and can expect to be involved in the following;
The role of Service Architect and Designer is to analyze customer needs and develop service models that enable Airbus services to be supported within agreed parameters. These services can be deployed in Airbus data centers, the public cloud (Amazon Web Services as an example) or customer’s own infrastructure.
The Service Architect and Designer will work alongside nominated operational Service Delivery Manager(s) and technical / design representatives to develop sustainable and scalable services that meet the needs of our customers and ensure that all of the services transition from project to support seamlessly. The Service Architect and Designer will agree with the customer what is possible in relation to support hours and put in place Service Level Agreements (SLAs) and the mechanism to measure and report them. In addition, the Service Architect and Designer will have a wider role in being an integral part of the team responsible for setting and improving Service Architecture and Transition processes and procedures across the entire Service Management business.
An example of a typical project the Service Architect and Designer might get involved in is a new customer wanting access to an existing operational service. In order to perform the role, the types of activity managed/performed by the Service Architect and Designer include the following:
- Support requirements will have to be agreed with the customer taking into consideration existing arrangements and resource/budgetary restrictions
- Communication will take place with the all parties, including the Service Desk, to ensure responsibilities and timescales are known
- Acceptance into Service criteria will be agreed and managed to enable transition into service support
- Service Level Agreements and any performance reporting will be agreed with the operational Service Delivery Manager
- Working with the operational Service Delivery Manager, who will take over once transition to live takes place, ensure that the Acceptance into Service criteria are met
- Existing documentation may require updating e.g. Service Management Plans, reporting templates
- Work with the Requirements Manager to ensure all documented and agreed requirements are met
- Work with the Test Team to ensure the service is verified and validated
Once the service goes live, the Service Architect and Designer will remain in a support/advisory capacity for an agreed period of time revising the model and documentation as required.
What we look for
To be a successful applicant to the Airbus Global Graduate Programme, you will need to demonstrate;
- Educated to a degree level or equivalent within a relevant field of study
- Maximum of three years relevant work experience
- Strong verbal and written communication in our business language (English)
- A desire to work in a collaborative team environment, focused on driving future innovation
- The ability to be self aware and a wish to be in the driving seat of your development.
What you will need to apply
Degree type:
A commercial/academic computer science or GIS or Software engineering background.
Specific experience or interests:
- Commitment and enthusiasm
- Excellent problem solving skills
- Knowledge of the ITIL framework – desirable as training/awareness will be given
- Knowledge of a market leading Service Management tool – desirable as training/awareness will be given
- Ability to get Security Clearance to SC level is a mandatory requirement, other levels on a project by project basis
Please ensure that a cover letter detailing motivations and suitability for this position is included in your application.
Please note, we love your interest in working for Airbus but we do ask that you make only one application to the Airbus Global Graduate Programme. We encourage you to take time to decide which of our exciting opportunities is right for you and then submit an application that best represents you, your skills and experience in connection with the role you have selected.
Please let us know if you need us to make any adjustments for the selection process – you can share this with the Recruitment Business Partner who gets in touch if you are invited to interview. Examples of this may include (but is not exclusive to) accessible facilities; auxiliary aids; room layout etc. Any information disclosed will be treated in the strictest confidence.
Please note that depending on the number of applicants the posting can be taken offline earlier. If you are interested we would advise you to apply as soon as possible.
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
