Information Executive Cambridge 2024

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to get involved and supports the service Join Dementia Research.

We are looking for a confident, friendly and proactive person to join us as an Information Executive. They will be facilitating the day-to-day operation of the Dementia Research Infoline, registering the public to take part in dementia research via postal form and over the phone, managing volunteers’ data and feeding into development of the Join Dementia Research service. The Information Executive will also play a role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research. Reporting to the Senior Health Information Officer, they will support the team’s Information Officers with the updating, production and dissemination of the charity’s dementia health information resources.

This is a busy team, forming Alzheimer’s Research UK’s critical service function for the public. The team is crucial to the charity’s remit of improving public understanding of dementia and contributes directly to our research efforts by helping people to take part in studies. The charity has a clear focus on improving equity in dementia research, encouraging people from all backgrounds across the UK to play their part in finding answers to our greatest health challenge.

Main duties & responsibilities

Assisting the public to take part in dementia research through the UK research register, Join Dementia Research.

• Managing the confidential handling of personal data.
• Supporting the Join Dementia Research Officer, Join Dementia Research co-ordinating team and other charity partners on web development, communications, and data processing.
• Joining regular external meetings to deliver on the above objective and feeding back to the Information Services team to keep them informed of workstreams and new developments.
• Carrying out weekly call backs to new research volunteers and processing paper registration forms, ensuring our responsibilities within the partnership are met. During busy periods, this could include making up to 70 calls a week.
• Aiding the Join Dementia Research Officer in finding ways to promote the service to internal and external audiences to drive up registrations.

Supporting the delivery of the charity’s only public service provision, the Dementia Research Infoline

• Supporting existing volunteers on Join Dementia Research with tech issues, keeping their data up to date, and discussing opportunities to take part in research.
• Developing new ways to promote the Infoline, health information and Join Dementia Research.
• Help the Information Services team prepare to attend/present/exhibit at events.

What we are looking for

• Experience of working in a customer facing role.
• Confidence working with computers – good knowledge of Word, Excel and Outlook.
• Resilience for dealing with occasional challenging calls and a high volume of enquiries.
• A sensitive, empathetic and patient phone manner.
• A confident and friendly attitude.
• Professional and hard-working team player.
• Excellent written and spoken communication skills.
• A proactive, highly organised approach.

The closing date for applications is the 30th June 2024, with interviews likely to be held week commencing the 8th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.