Collector Cardiff 2023

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

Atradius Collections

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Department Description

Within this dynamic, results driven and international environment we are looking for a Collector to join our business based in our Cardiff office for a temporary period of up to 12 months with responsibility for the recovery of monies owed to clients in respect of both credit insured and uninsured receivables placed for collection.

This is a fantastic opportunity for a motivated and driven individual to join us in this hands on and international environment.

Main responsibilities

• Working as part of the UK & Ireland debt collection team, responsible for Recoveries (insured clients) & Collections (uninsured clients).

Key activities

• Direct chasing of debtors via telephone as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers in order to successfully collect monies owed to clients in respect of credit insured and uninsured receivables/debts placed for collection.
• Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
• Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
• Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
• Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties

Job requirements

• Some experience in credit control or debt collection, preferably within the business to business environment is desirable
• Good communication skills, both on the telephone and in writing
• Strong customer focus
• Ability to prioritise daily caseload and schedule tasks for completion as appropriate
• Sound judgment and ability to assess cost effectiveness of actions
• Ability to assess the situation and identify key factors
• Drive, ability to work well under pressure, prioritise and achieve deadlines.
• Self-starter, motivated and flexible in approach.
• Co-operates with others to achieve the goals of the team
• Learns quickly and takes responsibility for own development

What do we offer

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
• Challenging tasks with individual development and training opportunities

Office Location

This position will be based from our offices in Cardiff Bay. Working 36 hours per week on a hybrid Basis

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.