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The Reader Services department provides a reader contact point within Bauer, via all communication avenues and supporting all H Bauer titles during standard working hours. The department works across our True Life, Astro, TV and Puzzles publications dealing with reader submissions and queries, website uploads and housekeeping, competition draws, data handling and prize payments.
The Focus of the Role
This role is for someone who has a confident telephone manner and can offer an extremely high level of customer service, as well as taking on detailed administration tasks. The role requires initiative, tact, common sense and a high level of attention to detail, plus the ability to be flexible in a reactive and changing environment.
Key Responsibilities
Under the supervision and guidance of the Manager, Reader Services:
- Respond to reader queries and complaints
- Sort, log and acknowledge incoming submissions from readers
- Process reader submissions, including replying to readers rejected submissions and general queries
- Gather reader contact details via e-mail and Facebook messenger to process payments and notify readers in a timely manner that their submission has been printed
- Record keeping and payment processing via Pivotal (training will be given)
- Weekly mail out of magazines
- Source articles from archive at customer request
- Process and dispatch purchases of back issues
- Support editorial teams in contacting readers when necessary
- Work with editorial teams to ensure they are aware of any issues/errors reported to Reader Services
What You'll Bring
- Strong communication skills, both written and verbal
- Proven experience of working in a Customer Services environment
- Ability to multi-task and prioritize
- Good working knowledge of Word, Excel and Outlook
- Excellent attention to detail
- Willingness to learn new skills
Package Description
Rewards packages at Bauer Media offer a range of salary sacrifice Benefits, such as our pension scheme and flexible holidays, as well as exclusive Perks like great deals and discounts for everyday life.
- 25 days holiday + bank holidays + 2 volunteer days
- Internal Bauer Academy – Wide range of learning opportunities to support with your Career Development
- Opportunity to buy additional holiday
- Enhanced Maternity and Paternity pay
- Company pension
- Cycle to work scheme, tech loan scheme and groups discounts for healthcare insurance
- Discounted subscriptions on Bauer publications (50%)
- Thrive initiatives – Wellbeing at Bauer
- Opportunities to contribute to our Belonging@Bauer and Sustainability initiatives
- Discounted high street vouchers
About Bauer Media Group
Bauer Media Group has become an enduringly successful media corporation by focusing on creating content that matters most to millions of people around the world: from print and online publishing to radio and money-helper services for consumers, as well as sales and marketing services for SMB. Family-owned in the 5th generation, Bauer focuses on the long term, with a consumer-first mindset that guides us across our increasingly diverse portfolio. Our workforce of 15,000 shares a passion – to deliver content and services that are popular with, and helpful to, our customers and partners.
As the UK’s biggest selling magazine publisher, we create iconic and influential magazine media brands, digital properties and associated consumer and B2B live events for diverse, passionate audiences. We reach 25 million consumers through our portfolio, which includes heat, Grazia, Closer, Empire, Motor Cycle News, Parkers, Mother& Baby, TV Choice, Take a Break, Bella, Yours, Garden News and Country Walking. Our scale, coupled with the breadth of our portfolio, gives us an advantage over pure play magazine competitors. It also gives us a huge responsibility - our brands become the lens through which our audiences see the world, and for this reason, we take our responsibilities as a media outlet very seriously, recognising that we are responsible for shaping perceptions in the wider world.
Belonging at Bauer Mission statement
People are at the heart of everything we do. Inclusivity is part of who we are. We celebrate diversity in all its forms, and encourage authenticity, knowing that our differences are celebrated.
What we will offer you
Quite simply, our promise to you is that Bauer Media is a great place to do great work with great people. Our people take an enormous amount of pride in the brands they support. They like their team members, and they feel supported by their managers. We all take collective responsibility for our culture, because we know it has a ripple effect out across our brands. That’s why our culture of inclusion at work, Belonging at Bauer, is at the heart of everything we do. Belonging at Bauer is about our dual goals of being as representative as we can of the audiences we serve, and about creating a working environment where all our people feel able to bring their whole selves to work every day. It’s part of everything we do, and everyone who works here is responsible. If you join us, you’ll be an important part of this as well.
Our mental health at work
We’re proud to be the driving force behind the “Where’s your head at?” campaign, which is working to put Mental Health First Aiders on an equal footing with traditional workplace First Aiders. This is a priority for all of us that work at Bauer and we now have fully trained Mental Health First Aiders supporting and working across all of our UK locations.
Learning and Development
As the only Media company to be in the top 100 apprenticeship employers, we are striving to always be a great place to do great work for all, Bauer is committed to offering learning and development initiatives through its Bauer Academy tailored to its people, empowering teams and individuals to grow and progress in their careers.
Please Note: We are actively seeking this position. You should hear from us within 48 hours of the expiry date. Please note on some occasions the role may be closed before date shown or need to be extended.
