A customer-focussed content writer who will create and implement our Help, Responsible Gambling and Careers site content using in-house Content Management Systems.
The Role
As a Sub Editor in the International Content team, you will be creating and publishing content for our site. You will be responsible for your own content projects, working within a team of content specialists dedicated to our Help, Responsible Gambling and Careers sites.
You will contribute to enhancing our customer experience by delivering up-to-date localised information and following best practice to provide relevant, targeted self-service content for our customers.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Main Responsibilities
- Creating, managing and publishing content for over 20 languages across multiple domains and countries using our in-house Content Management Systems.
- Writing and editing content in English.
- Ensuring all content is in-line with regulatory guidelines and in our style, as well as being localised for the customer base.
- Coordinating a wide range of projects driven by business changes.
- Analysing and proposing SEO terms for our Help content.
- Liasing with various internal departments to ensure content is delivered on time and meets agreed briefs.
- Making sound, logical decisions and having the drive to see projects through to completion.
- Identifying, troubleshooting and recording potential issues and escalating where necessary.
- Core hours will be 09:00-17:30 Monday to Friday.
Preferred skills and experience
- High standard of written English.
- Excellent attention to detail.
- Keen interest in Sports, Sports Betting and/or Gaming.
- Ability to maintain focus and attention to detail when completing routine tasks.
- Exceptional organisation and time management skills.
- Ability to adapt to changing requirements at short notice.
- Ability to work as part of a team and individually.
- Experience in writing and managing content.
- Passion for providing excellent customer service or customer driven content.
- Strong knowledge of the industry with relevant experience is particularly beneficial.
- Knowledge of the JIRA platform would be beneficial.