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    4. International Content Sub Editor Stoke-on-Trent 2024
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    A customer-focussed content writer who will create and implement our Help, Responsible Gambling and Careers site content using in-house Content Management Systems.

    The Role

    As a Sub Editor in the International Content team, you will be creating and publishing content for our site. You will be responsible for your own content projects, working within a team of content specialists dedicated to our Help, Responsible Gambling and Careers sites.

    You will contribute to enhancing our customer experience by delivering up-to-date localised information and following best practice to provide relevant, targeted self-service content for our customers.

    This role is eligible for inclusion in the Company’s hybrid working from home policy.

    Main Responsibilities

    • Creating, managing and publishing content for over 20 languages across multiple domains and countries using our in-house Content Management Systems.
    • Writing and editing content in English.
    • Ensuring all content is in-line with regulatory guidelines and in our style, as well as being localised for the customer base.
    • Coordinating a wide range of projects driven by business changes.
    • Analysing and proposing SEO terms for our Help content.
    • Liasing with various internal departments to ensure content is delivered on time and meets agreed briefs.
    • Making sound, logical decisions and having the drive to see projects through to completion.
    • Identifying, troubleshooting and recording potential issues and escalating where necessary.
    • Core hours will be 09:00-17:30 Monday to Friday.

    Preferred skills and experience

    • High standard of written English.
    • Excellent attention to detail.
    • Keen interest in Sports, Sports Betting and/or Gaming.
    • Ability to maintain focus and attention to detail when completing routine tasks.
    • Exceptional organisation and time management skills.
    • Ability to adapt to changing requirements at short notice.
    • Ability to work as part of a team and individually.
    • Experience in writing and managing content.
    • Passion for providing excellent customer service or customer driven content.
    • Strong knowledge of the industry with relevant experience is particularly beneficial.
    • Knowledge of the JIRA platform would be beneficial.