Applications for this job are now closed
Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives. Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do.
We are looking for motivated, talented individuals to join our 1800 strong team. We have opportunities spread across our two sites in Worcester and Clay Cross, as well as in the field nationwide. Our people bring our brand to life, are at the heart of all we do and deliver the experience that our customers deserve. You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.
Job Description
Our trainee programmes are specifically designed to give you all the tools and training you should need to progress further in your career. Your role is important to the overall purpose of the business, this 2 year Advanced Apprenticeship supports the Insights and Analytics team within the Marketing department.
In this role, your primary purpose is to support the improvement of our customer experience, by obtaining and analysing data to provide insight for key stakeholders such as the Customer Experience team, Digital team and the Customer Loyalty team. You will also be a key supporter for wider projects by conducting research/feedback studies, insight identification, measurement and identification of Marketing KPIs and supporting with external requests from wider customer facing business areas.
On a day to day basis your key deliverables will be:
- Creating and managing marketing data storage and workflows to provide insight and analytics to the business
- Supporting the reporting and optimisation of the Customer Satisfaction Index (CSI)
- Net Promoter Score (NPS) and customer success reporting
- Supporting the gathering of primary and secondary research relating to User Experience (UX)
- Documenting and monitoring data quality and RFMI (Recency, Frequency, Monetary Value and Insight) reporting for managed data sources.
There will also be opportunities available to get involved in wider topics outside of your job role through cross-functional working groups within the business.
Qualifications
Our ideal candidate should be degree qualified - the following disciplines are preferred but alternative degrees will be considered.
- Business
- Marketing
- Market research
- Analytics
They should also display the following skills and traits:
- Analytical skills – the ability to analyse and interpret complex data and insight and draw meaningful conclusions
- Creative – the ability to look at information from more than one angle and to also look for creative ways to simplify information when reporting back to the business.
- Problem solving – takes initiative and is proactive in solving problems that may occur
- Attention to detail – Looks for discrepancies and rectifies.
- Communication skills – The ability to communicate with stakeholders at all levels of the business and the ability to present summary information in an engaging and universally understood way.
- Ability to work independently and in a team environment
- Adaptability and prioritisation of workload to cater for business needs in a fast-paced environment
Desired but not essential – Experience of Google analytics, Alteryx,Tableau and survey creation tools and techniques
Additional Information
Expected Start Date: October 2022
This 2 year Advanced Apprentice scheme comes with the following benefits:
- 25 days annual leave per year plus bank holidays
- Eligibility for the Company Performance Bonus (up to £1,500 gross per annum)
- Access to the Perkbox Benefits platform
- Discounts on products from across the Bosch Group
- A lie in on your birthday (if you don't book it off that is!)
