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Originally founded in 1962, Worcester became part of the Worldwide Bosch Group in 1996 and we are the UK market leader in domestic boilers.
Our current product range includes gas and oil boilers, hot water cylinders, renewable technologies such as heat pumps and solar water heating systems, as well as controls and accessories.
Worcester is also home to our Commercial & Industrial Division. Bosch C&I is one of the leading suppliers of heating and hot water products in the UK. We specialise in the manufacture of Industrial Boilers, Commercial Boilers and Heat Interface Units – which are also manufactured in Worcester.
Our commitment to the highest standards of manufacturing over the last 50 years, has led our boilers to receive coveted Which? Best Buy awards for eleven years running, and for Worcester to receive a Royal Warrant for supplying our boilers to Her Majesty The Queen’s Sandringham Estate.
Our UK headquarters is based in Worcester where all the main functions of the business are located including the manufacturing of gas boilers. We have a further site in Clay Cross Derbyshire where our oil boilers are manufactured.
The technical support department handle pre and post sales enquiries from trade professionals and consumers through phone, email and social channels on our range of heating products.
Job description
Join our CI department and aid them in supporting the business with all things IT! The responsbilities of your role will include, but are not limited to:
- Provide Consulting and customer care
- Support field Service solutions / applications
- User administration
- Provide customer support solutions
- Support customer support applications
- Run drop in sessions
- Installing and setting up hardware and software
- Resolving customers' IT problems via telephone, remote control or in person
- Maintaining asset register records
- Assisting in the roll out of new IT procedures
- Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
- To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
- To create and maintain a documented technical knowledge base.
You will also be a key support to our Worcester Contact Centre, answering inbound phone calls. This will allow you to develop and enhance your communication skills for the future.
Qualifications
- Must be an undergraduate student seeking a 12 month placement as part of your degree
- The ability to use an analytical and logical approach to identify and resolve problems.
- Computer literate with a good knowledge of Microsoft Office packages including O365 and ready to embrace new ways of working through digitalisation.
- Good practical knowledge of IT hardware, components, and Software.
- Hands on experience of mobile devices specifically Apple devices.
- Ability to adapt quickly to changing working environments.
- Good organisation and planning skills with the ability to prioritise workload.
- Have the confidence to challenge and propose new ideas.
- Ability to communicate confidently with people at all levels.
- Have the capability to work well in a team as well as independently, using own initiative.
- Good attention to detail and a quality mind-set.
