Service Accounts Team Placement Year Worcester 2024

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

Job description

Join us for your placement year in summer 2024! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

During this internship you will support in delivering a world class service by providing a wide range of financial and administrative functions to our highly successful business. 4 key deliverables:

1. Provide administrative support to After Sales department and where applicable the business.
2. Handle all relevant internal and external customer interactions managing customer accounts and dealing with customer enquiries.
3. Increase productivity and profitability by identifying and implementing continuous improvement initiatives.
4. Actively contribute to a positive and supportive team culture.

Expected start date on July 2024. Working hours are 39 hours a week; Monday – Thursday 08.00 - 17.00 and Fridays 08.00 - 16.00 with a 1-hour unpaid lunchbreak.

Qualifications

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.

Our ideal candidate should

• Be customer focused, committed and highly self-motivated with the ability to demonstrate a flexible approach to changing business needs.
• They must be able to keep pace in a fast environment, be able to communicate their skills and cope with ever changing workloads & deadlines.
• Must be able to demonstrate a continuous improvement mind-set.
• Have a good level of education with Maths and English.

The following skills and attributes would be a bonus but aren't essential to the role

• Experience in working with customers
• Customer focused
• Numerical value experience
• Excel experience
• Analytical experience

What we offer

This 1-year internship comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Hybrid working options available, 1-2 days homeworking a week once full training completed
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!

Deadline for applications on Wednesday 03 January 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible.

Please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.