FX Trade Desk Associate London 2024

Building trusted markets —powered by our people.

At Cboe Europe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

About the role

The Cboe FX team is hiring for a Trade Desk Associate.

Cboe FX is seeking a high performing candidate to join a global support team responsible for managing technical and client facing operations for a 24x5 low latency trading platform. This role also acts as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers and vendors along with internal business and technology teams. The Trade Desk Associate’s key task is to provide level one and first-class customer support answering questions and resolving participant system and trading issues in real time. This involves handling inbound calls and email traffic for the Trade Desk, as well as monitoring all trading and market data systems proactively. The Trade Desk Associate will also document issue resolution and communication to market participants. There will be many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and company.

In this role you’ll be responsible for

Technical support

• Provide level one and first-class customer support answering Cboe FX, Cboe SEF and Cboe UST platform questions and resolving client issues related to APIs (e.g. FIX, ITCH), trading matters and platform features.
• Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email/Jira queue and providing customer phone support.
• Perform root cause analysis and communicate client issues that may arise.
• Onboard FIX and market data users through certifications, troubleshooting, and review.
• Manage support issues and escalate technical issues appropriately.

Trading support

• Off market, crossed market, value dates error reviews.
• Coordinate with Cboe FX Sales team for all new account onboarding requirements (UAT and PROD).
• Monitor the status of the liquidity base and interact with market makers and clients when needed.
• Report any trade issues with market makers and clients immediately.
• Work with Liquidity team personnel, sales and clients to resolve any trade issues that may occur between platform participants.
• Act as a backup for the Liquidity team during holidays or when otherwise needed.

Operational system monitoring

• Perform daily system checks utilizing the Health Dashboard monitor and other tooling available to the team.
• Review Audit Logs to verify system changes.
• Coordinate with sales, development, and FX Business on the platform operations and systems health.
• Interact with Cboe FX Prime Brokers regarding client integration or issues that may arise.
• Ad hoc project assignments.

The ideal candidate has

• 0 to 2 years working in trading environment customer facing support role.
• Ability to participate in holiday coverage and work in-person at the office as required.
• Proficiency in Windows and Linux.
• Linux command line experience.
• Strong troubleshooting, problem-solving, and customer service skills.
• Vigorous desire and aptitude to learn Cboe FX technology and become a subject matter expert.
• Ability to work well in a dynamic, fast-paced team-oriented environment.
• Excellent written and verbal communication skills.

You’ll really stand out with

• Familiar with networking fundamentals and debugging tools (telnet, ping, traceroute, netstat and Wireshark).
• Proficiency with SQL.
• FX experience.
• Familiar with JIRA or another ticketing system.
• Familiar with FIX protocol and low latency trading systems.
• Some shell scripting and Linux performance analysis.
• Equivalent of bachelor’s degree or higher.

Benefits and perks

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Comprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit)
• Cboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor
• Life and long term illness insurance for stability and peace of mind
• EAP - This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being. This service includes short- term counselling and referral services for employees and their immediate family.
• Enhanced paid parental and adoption leave to support parents
• Cboe offers pensions contribution up to 7% of base salary. You don’t have to contribute yourself.
• ClassPass Corporate Membership which provides access to on-demand classes, livestream classes, in-person classes and wellness sessions across different fitness genres. (taxable benefit)
• 25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years’ service, up to a maximum of 30 days.
• Flexible, hybrid work environment, where you choose where and how you work
• Discounted Employee Stock Purchase Plan
• Employee referral bonus program
• Complimentary lunch, snacks and drinks in any Cboe office
• Paid tuition assistance and education opportunities
• Generous charitable giving company match
• Volunteer opportunities to help you give back to your communities