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    4. Customer Support Internship London 2022
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    We help holidaymakers love their journeys.

    We’re taking on climate change by building slow travel to the mainstream, and are the creators of the world’s first tech platform for flight-free holidays. We help people experience the joy of journeying through lesser-known parts of the UK and Europe by train, boat and bus, and are proud to be a certified B Corporation.

    Founded in March 2020, we’re backed by Innovate UK, and have raised £1.2M from incredible investors. Our organic growth has been significant and sustained since launch, mostly thanks to press, from the Times to the Guardian, and since January 2022, we’ve grown 30% monthly.

    Job description

    We’re looking for a customer-centric intern for 2-3 months

    We’re looking for someone friendly and customer-centric with excellent communication skills to support our Travel Experience team in taking care of our customers and their holidays this summer. A creative problem-solver, you’ll support our trip leads and our travelling customers, especially dealing with inbound WhatsApp, email and phone call enquiries. Many customer questions you’ll be able to answer yourself, doing your own research and problem-solving as needed, and some you will escalate to trip leads to deal with themselves. We need a detail-oriented fast learner who isn’t afraid to jump right in and support us wherever needed as we bring slow travel into the mainstream.

    We help holidaymakers love their journeys

    • Make sure our customers love their journeys, supporting them in-trip via email, WhatsApp and phone and ensuring timely responses whenever you’re on call
    • Solve as many customer problems as you can yourself through independent research and plenty of question-asking as you build your knowledge
    • Triage inbound enquiries via all communication channels from the start of the booking process all the way through to the end of the customer’s holiday
    • Support our TravelExperience team in other areas, too, according to whichever need is most pressing in a given week!

    Qualifications

    • Belief in our mission and a passion for sustainability and/or slow travel
    • Excellent verbal and written communication skills, with a positive approach to interactions with our team and customers
    • Great attention to detail whilst working in a highly reactive environment
    • An enthusiastic ‘can-do’ attitude and an agile approach
    • Customer service and administration experience

    What we offer

    • A Real Living Wage: £20,592 p.a. (pro-rata)
    • 2-3 month fixed-term contract, with promotion possibilities beyond
    • Remote-first and flexible working and twice monthly days in our London office (with travel allowance)
    • Exposure to many aspects of the business and the opportunity to be part of building an early-stage start-up team

    Interested?

    We’re committed to building a diverse team and are eager to receive applications from all backgrounds. All applicants will receive consideration without discrimination.