Key Account Manager 2023

They're directly accountable for customer satisfaction and enhancing the customer experience, alongside the global site customer service team. They will work closely with their respective regional sales office to gain buy-in for the key account management strategy and position. They are also responsible for training and developing their global customer service team partners to ensure delivery of excellent quality and service.

A successful Key Account Manager

• demonstrates strong leadership skills and product knowledge with a high degree of operational effectiveness
• balances the needs of the customer with the needs of the business
• handles all customer communication in a friendly, polite, and coherent manner
• ensures each query is treated with the required level of importance and handled in the appropriate way
• ensures customer satisfaction and grows the customer base
• handles renewals, retentions, and complaints
• manages order life cycle using a keen eye to locate opportunities for improvement and efficiencies

About you

We are looking for someone who can communicate with people at all levels and remain approachable in a pressured environment.

You should

• Have experience in a customer services environment, preferably within publishing.
• be an efficient, self-motivated individual
• provide an excellent service to our customers and internal contacts globally
• have confidence and competence in using MS Office package
• be highly proficient in spreadsheet functions
• have experience with SAP or the ability to pick up new systems quickly.
• Have an excellent telephone manner
• have a positive attitude
• be able to think independently, while still collaborating with your peers and leaders
• enjoy problem solving

Why Cambridge University Press & Assessment

At Cambridge University Press & Assessment, we celebrate diversity of thought and are committed to creating an inclusive environment for all our employees. We believe that a culture of empowerment and diversity is vital to our continued innovation and success. We are a proud equal opportunity employer that prohibits discrimination and harassment against any employees, interns, or applicants for employment.

We have over 2,500 talented employees across 50 international offices uniting all our publishing groups. We're one of the world's most respected publishers, driven by the purpose of unlocking people's potential with the best learning and research solutions.

We need determined individuals to help make this happen. We work in global teams, tackle the big issues, raise education standards, and deliver innovative solutions to learners and researchers.

We are committed to creating a dynamic work environment that empowers you to succeed in your personal and professional goals. As such, we offer a robust employee benefits package that includes comprehensive medical, dental, and vision coverage, company paid life insurance, paid Maternity and Paternity leave, disability insurance, commuter benefits, and much more!

Your health and wellbeing are paramount to us, and we place our best effort towards promoting an effective work-life balance for our staff. Therefore, we are proud to offer a generous Paid Time Off policy starting at 25 days per year, an employee assistance program to help see you through difficult life events, along with other health and wellness incentives, including gym membership reimbursements.

You'll also be able to take advantage of our industry leading 403(b) Retirement Plan options, offering up to a 10% employer contribution on your behalf.

To develop our talent, and ensure you are meeting your personal career goals, we here at the Press are avid supporters of continued education, as well as offering several training opportunities throughout the year and online resources for our staff.

Complimentary to these programs, our work environment is equally enticing, as we are housed in a beautiful newly renovated open office setting, centrally located near several transit hubs in the Wall Street section of Manhattan.